LCOM IT Support Technician

LCOM IT Support Technician

Provide a broad range of technical support for COM users, to include faculty, staff, and students. Support areas include Active Directory accounts, desktop operating system and software, network access, internally developed application use, desktop and laptop hardware, mobile devices, public computers, video conferencing, and Audio/Visual technology. Provide services for the service center, which delivers just-in-time support for walk in and phone in users, and the technical support office.

Address complex issues requiring follow up calls, research and outside team support from the Tech support offices. Prioritize identifying and troubleshooting system or network issues and efficiently communicating to the system administration and development teams. Assist in rolling out new technology initiatives and projects and supporting, and training end users in their use.

Bachelor's degree in related field and two to three years' experience in technology support required. Knowledge of the Windows platform, computer hardware and peripherals required. Proficient with MS Office and other office support applications required. Basic networking knowledge and understanding of a client/server network required. Ability to troubleshoot and support Mac computers desirable.

$27.00 - $30.00/hr

A probationary period may be required. This position is ineligible for telework due to the essential functions. Background check required for this position. Non-Exempt. Yes, UVMSU.

Position will be posted for a minimum of one week, after which it is subject to removal without notice.

Job location:

Burlington, Vermont, United States. Open until filled.

The University of Vermont is a welcoming, educationally purposeful community committed to creating an inclusive environment that embraces intellectual diversity and global perspectives. We seek to prepare students to be accountable leaders who will bring to their work a grasp of complexity, effective problem-solving and communication skills, and an enduring commitment to learning and ethical conduct. Members of the University of Vermont community embrace and advance the values of Our Common Ground:
Respect, Integrity, Innovation, Openness, Justice, and Responsibility. Staff play a critical role in this effort and the successful candidate will demonstrate a strong commitment to UVM's mission and advancing Our Common Ground values through the execution of their job duties.

Position Title:

Technology Support OC4 N. Posting Number: S6086PO. Department: COM Technology Services/55006. Position Number: . Percent of Full-Time: 1.0. Standard Hours at 1.0 FTE: 37.5. Term (months per year): 12.