LCOM IT Support Technician

LCOM IT Support Technician

Please carefully review the details of this position below. To apply for the position, please complete the application process.

The University of Vermont is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category legally protected by federal or state law.

Finalists for positions at UVM may be subject to a criminal background check.

For classified staff positions, actual hiring pay depends on current market conditions, comparable campus peers at time of hire, and the candidate’s experience level and length.

Posting Summary: Provide a broad range of technical support for COM Users, including faculty, staff, and students. Supported areas include Active Directory accounts, desktop operating system and software, network access, internally developed application use, desktop and laptop hardware, mobile devices, public computers, video conferencing, and Audio/Visual technology. Deliver services for the service center, which provides just‑in‑time support for walk‑in and phone users, and the technical support office.

Resolve complex issues requiring follow‑up calls, research, and outside team support from the tech support offices. Prioritize identifying and troubleshooting system or network issues and efficiently communicate to the system administration and development teams. Assist in rolling out new technology initiatives and projects, and train end users in their use.

Minimum Qualifications: Bachelor’s degree in a related field and two to three years of experience in technology support. Knowledge of the Windows platform, computer hardware and peripherals, proficiency with MS Office and other office support applications, and basic networking knowledge with a client/server network.

Desirable Qualifications: Ability to troubleshoot and support Mac computers.

Anticipated Pay Range: $27.00 - $30.00 per hour.

Special Conditions: A probationary period may be required. This position is ineligible for telework due to essential functions. Background check required.

Burlington, Vermont, United States

Position will be posted for a minimum of one week, after which it is subject to removal without notice.

Open until filled:
Yes

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