Business Process Improvement Analyst

The University of Vermont is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category legally protected by federal or state law.

The Business Process Improvement Analyst is a trusted strategic partner who leads process improvement and facilitation efforts and identifies opportunities to enhance university business processes. This role develops innovative strategies and solutions leveraging enterprise platforms (including ERP systems), data and analytics, and automation tools (including AI), and collaborates with stakeholders to ensure successful adoption of new procedures and systems. This role plays a key role in enterprise transformation initiatives, including ERP and related enterprise platforms, and supports data-informed decision making, KPI development, and business case analysis.

Key responsibilities include understanding customer needs, documenting processes, identifying improvement opportunities, and supporting project and change management. Much of this information is sensitive or confidential and requires a high degree of discretion. The analyst will serve as a liaison between technical and functional staff, assist in creating business and technical requirements, draft documentation and training materials, and support training delivery.

• Lead process mapping, current-state and future-state design
• Facilitate cross-functional workshops and stakeholder sessions
• Guide teams through structured problem-solving and process improvement methodologies
• Identify and prioritize opportunities for operational efficiency and service improvement
• Experience working with or supporting enterprise platforms (e.g., Workday, Oracle, Salesforce, Service Now)
• Understanding of end-to-end business processes, integrations, and cross-system workflows
• Ability to support enterprise system implementations and optimization efforts

• Develop and monitor KPIs and performance metrics
• Experience with data visualization tools (e.g., Power BI, Tableau)
• Working knowledge of data modeling concepts and reporting structures
• Ability to translate data into actionable insights and decision support

• Experience applying structured change management approaches (e.g., ADKAR)
• Ability to support stakeholder readiness, engagement, and adoption activities
• Experience integrating change management into process improvement and system initiatives
• Identify opportunities to leverage AI, automation, and workflow tools (e.g., Power Automate)
• Apply AI-enabled solutions to enhance business processes and service delivery
• Experience evaluating and piloting emerging technologies

• Develop cost models, ROI analysis, and business cases
• Support budget forecasting and financial decision-making
• Evaluate financial implications of process and technology changes

• Proven ability to collaborate with leadership and cross-functional teams
• Serve as a trusted partner in complex, confidential, and executive-level initiatives

• Familiarity with project methodologies (Waterfall, Agile, Hybrid)
• Ability to manage multiple work streams and support delivery

• Lead or support requirements gathering, documentation, and validation
• Translate business needs into technical and functional requirements

• Experience creating/updating documentation and training materials
• Ability to support training delivery and contribute to knowledge hubs/communities of practice Mentoring colleagues in process improvement and project methodologies

• Excellent communication and presentation skills
• Strong critical thinking, problem-solving, and interpersonal skills

• Demonstrated adaptability and creativity
• Commitment to teamwork and innovation

• Bachelor’s…