Senior IT Generalist

Overview

The Senior IT Generalist serves as the organization's primary owner of enterprise technology platforms, integrations, and systems infrastructure — balancing hands-on execution with strategic oversight. This role combines platform administration (Google Workspace and enterprise SaaS tools), systems integration and data-flow governance, and technology infrastructure oversight, while also overseeing (and occasionally performing) front-line technical support. The Senior IT Generalist partners closely with subject-matter experts across the business, a dedicated fractional support resource for day-to-day helpdesk needs, and an external managed service provider (MSP) responsible for cybersecurity, data privacy, and compliance.

• Serve as Master Administrator for enterprise technology platforms, including full ownership of Google Workspace administration and configuration.
• Coordinate with subject-matter experts (SMEs) on other enterprise systems (e.g., Rippling, Hub Spot, SageX3, Slack, Monday, Tableau) to ensure platforms are configured, maintained, and used effectively.
• Own and maintain integrations across enterprise platforms, with particular focus on Workato and other middleware connecting business systems.
• Evaluate and recommend technology enhancements across the business to support evolving needs.
• Identify, help implement, and oversee AI-driven solutions in partnership with business stakeholders.
• Collaborate with the Marketing team to optimize tech stack, CRM, and data analytics tools while also monitoring performance and security of web platforms.

• Maintain enterprise systems and data-flow documentation and diagrams, keeping them current as systems evolve.
• Work cross-functionally to evaluate and execute change management initiatives that impact data flows across systems and Product technology stack.
• Implement and maintain Google Drive folder structure and user permissions, including ongoing access reviews.
• Create and maintain the organization's Documentation Management System, applying Quality Management System (QMS) principles and best practices.

• Oversee and maintain network infrastructure across BTV and Springfield locations, troubleshooting as needed.
• Provide hands-on troubleshooting for hardware issues, and oversee front-line resolution of software and access-related helpdesk requests handled by remote, fractional support staff.
• Manage user onboarding and offboarding, ensuring timely and secure provisioning/de-provisioning of accounts and equipment.
• Oversee training of users on enterprise platforms, either directly or in partnership with platform SMEs.
• Track and maintain equipment inventory across the business.

• Serve as the internal point of contact for the organization's managed service provider (MSP) on cybersecurity, information security, and data privacy compliance matters.
• Support implementation of data governance and privacy policies aligned with ISO 27001 objectives, in coordination with the MSP.
• Coordinate recurring, required employee training on cybersecurity and data privacy delivered in partnership with the MSP.

• 5+ years of IT experience in a physical office environment
• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
• Proven success managing enterprise systems including or similar to Google Workspace, Hub Spot, Sage X3, , JIRA, Tableau, Rippling and Slack;
  Proficiency with Mac and PC computers
• Familiarity with AI technologies, automation frameworks, or data analytics tools, and demonstrated ability to evaluate and implement digital solutions that drive process improvement and innovation
• Foundational hardware and network troubleshooting skills
• Familiarity with data security, data privacy, and compliance frameworks (ISO 27001 exposure a plus)
• Experience with documentation practices and, ideally, Quality Management System (QMS) processes
• Demonstrated ability to balance reactive support demands with sustained, planned strategic project work
• Excellent communication and interpersonal skills, with patience for training and supporting end users
• Strong written and verbal communication skills, including the ability to present to staff
• Travel to our manufacturing facility in Springfield, VT 6-8 times per year