Information Technology Specialist (Customer Support​/Network Services

Summary

For more information on the Department of Justice and the United States Attorneys' Offices, visit http://(Use the "Apply for this Job" box below)..

For more information on the Department of Justice and the United States Attorneys' Offices, visit http:// As needed, additional positions may be filled using this announcement. This position is also being announced to applicants eligible to apply through Merit Staffing procedures under 26-VT--MS.

Help

As an Information Technology Specialist in the United States Attorney's Office, District of Vermont, you will be responsible for providing technical and analytical assistance involving various Information Technology (IT) areas.

If selected for this position, you will join a well-respected team that is responsible for providing technical and analytical assistance which support the information management needs of the United States Attorney's Office, District of Vermont.

• Provides IT customer service and support in troubleshooting, recovering, and resolving recurring software/hardware problems.
• Provides user training and assistance on a variety of routine applications.
• Provides a wide variety of technical support services to coordinate teleconferences and distance learning activities to effectively deliver legal training using electronic and/or telecommunications media.
• Installs, configures, upgrades and troubleshoots commonly used hardware and software systems within the organization.

Responsibilities will increase and assignments will become more complex as your training and experience progress.

Help

• You must be a U.S. Citizen or National
• Initial appointment is conditioned upon a satisfactory pre-employment adjudication. This includes fingerprint, credit and tax checks, and drug testing. Continued employment is subject to a favorable adjudication of a background investigation
• You must be registered for Selective Service, if applicable
• If selected, you may be required to complete a one year probationary period.
• You must meet all qualification requirements upon the closing date of this announcement.

Under the updated Competency-Based Qualification Standard for the IT Management Series (2210), applicants must:

• Meet or exceed all required competencies at the minimum proficiency level, as described below; AND
• Have the required specialized experience for the GS-09/11 grades, as described below.

You may be considered ineligible and removed from further consideration for the position, if you fail to meet any of the criteria above.

• Attention to Detail
  - Is thorough when performing work and conscientious about attending to detail.
• Customer Service
  - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services;
  
  is committed to providing quality products and services.
• Interpersonal Skills
  - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations.
• Reasoning
  - Identifies rules, principles, or relationships that explain facts, data, or other information; analyzes information and makes correct inferences or draws accurate conclusions.
• Teamwork
  - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.

• Attention to Detail
  - Is thorough when performing work and conscientious about attending to detail.
• Customer Service
  - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services;
  
  is committed to providing quality products and services.
• Interpersonal Skills
  - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations.
• Problem Solving
  - Identifies problems; determines accuracy and relevance of…