Community Manager, Student Housing

MANAGER Job Summary

Redstone's Community Manager for Student & Affiliate Housing directly impacts student housing operations. Under the supervision of the Director of Community Management, this role supports company and property operations at one or more student/affiliate housing properties. The role requires an outgoing, compassionate, and enthusiastic professional capable of assisting the student housing team, supporting student residents, and collaborating with Redstone finance and administration colleagues.

The role serves as the first point of contact with residents and their families and balances operational goals and resident support services.

Director of Community Management

Salaried

• Provide management for satellite office located at one of Redstone’s student/affiliate housing properties
• Maintain contact and distribution lists for building residents
• Manage the recruitment, training, and supervision of student staff
• Field resident service calls and coordinate scheduling with residents to arrange access to areas for maintenance and service vendors
• Manage parking permit application process
• Answer phones, maintain phone system, and greet walk-in clients

• Clearly communicate about the communities to prospective residents and families (application process, utility information, building amenities, parking and pet/service animal policies)
• Effectively learn and utilize online document management tools and electronic application processes in support of the leasing process, including collaborating with Redstone operations team on application technology
• Ensure that property is rented to full capacity by leading annual leasing activities, managing in a timely fashion all prospect inquiries and applicant/application workflows
• Take lead role all marketing initiatives, executing effective strategies to advertise and secure prospective, including overseeing online and electronic marketing efforts

• Address resident concerns and requests on timely basis and in a professional manner
• Develop and/or implement resident retention programs (resident functions, special promotions, etc.)
• Draft and distribute resident communications, effectively utilizing a range of mediums to convey company and community information to residents in a timely fashion
• Consistently implement policies of the community, as directed
• Manage apartment entry and mailbox access for residents, including organization of master