Manager of Energy Services

Mission Statement

BED’s mission is to serve the energy needs of our customers in a safe, reliable, affordable, sustainable, and socially responsible manner. BED’s four key values are:
Safety, Reliability, Community and Innovation. BED’s vision is to make Burlington a Net Zero Energy city by eliminating fossil fuel usage across the electric, thermal, and ground transportation sectors by strategically electrifying, managing demand, realizing efficiency gains, and expanding local renewable generation while increasing system resilience.

The Manager of Energy Services shall be a member of the executive management team at Burlington Electric Department (BED) and provide leadership, direction, and oversight BED’s Energy Efficiency Utility (EEU), including budgeting, energy efficiency charge (EEC) rates, electric efficiency and Thermal Energy & Process Fuel (TEPF) programs, regulatory reporting, and engagement with the Department of Public Service (DPS) and Public Utility Commission (PUC).

This position manages the design, delivery, and implementation of BED's energy services offerings—including energy efficiency, weatherization, and support for demand response and fossil fuel reduction programs—to BED's customers. This position coordinates internally as necessary on program and services design and implementation and coordinates externally with city government, appropriate state regulatory agencies, other utilities, and other key stakeholders.

Non-Union

$ - $ Annually

Up to two (2) days remote/week

• Provide high-quality leadership for BED to encourage innovation and creativity across the organization and to establish a culture of excellence and an environment that results in motivated, creative employees who exhibit the ability and desire to function as part of a well-functioning team to accomplish common BED goals.
• Instill in the organization an understanding that the customer is at the center of everything we do and that an exceptional customer experience is critical to BED’s strategy and performance.
• Champion an understanding that improving employee satisfaction is critical to creating an exceptional customer experience ure that empowering employees is considered in all key decisions.
• Work with General Manager and other senior managers in creating an open, respectful culture where every employee feels comfortable sharing ideas and opinions. Help break Department silos, flatten hierarchies, and encourage dialogue between employees within and across teams. Help create a culture where employees have personal ownership for BED’s success and are encouraged to take responsibility, make decisions, fail without fear, and learn from mistakes.

• Responsible for ensuring that BED fulfills all responsibilities set-forth in the PUC Order of Appointment that permits BED to serve as an EEU.
• Manage all activities of BED’s Energy Services division focused on program design, delivery, and implementation; effective regulatory engagement; innovation; and communications with customers and with other key internal and external stakeholders.
• Manage and supervise Energy Services staff, including coaching, motivating, training, and evaluating employees; providing guidance and technical expertise; and leading and managing change.
• Responsible for Energy Services budget development and control, including EEU and TEPF budget development and expenditure tracking to meet Qualified Performance Indicators (QPIs) and Minimum Performance Requirements (MPRs).
• Responsible for the accuracy and efficiency of BED EEU and Tier 3 incentive rebate payment processes, program and customer data, and the tracking and reporting of associated energy savings. Ensure consistency of funding splits with applicable regulatory approvals.
• Serve as member of cross-division Regulatory Working Group at BED.
• Work closely with Vermont’s other EEUs, DPS, PUC, and BED internal regulatory personnel to design, evaluate, modify, and gain approval for BED’s EEU programs.
• In coordination with internal regulatory personnel, work closely with the DPS and PUC on the implementation of…