Director, Managed Services

Candidates located within 25 miles of a CAI location will go into the office 3 days/wk.

Cox Automotive is one of the world's largest providers of automotive products and services, transforming the way the world buys, sells, owns, and uses vehicles. Our Managed Services organization delivers the work dealers rely on to compete, supporting a range of Cox Automotive products and brands including  and Xtime.

We're hiring a Director to lead a significant part of Managed Services, serving a large base of dealer clients. You'll help shape how AI and automation change the way the team works, one of the biggest questions in front of this organization. It's a leader-of-leaders role with real scope, real budget, and a genuine mandate to influence the operating model, not just run it.

Hybrid, based in one of our hubs in Burlington, VT;
Atlanta, GA; or Kansas City

Up to 15%

You will own multiple service lines within Managed Services, and the exact mix will continue to evolve as the organization aligns. This leader is expected to operate across the full Managed Services portfolio rather than staying inside individual service-line boundaries. Scope may also span more than one Cox Automotive product, so the right leader is comfortable operating across brands and teams, not just a single platform.

This is a leadership role, not an oversight role. We need someone who takes initiative, holds people accountable, puts dealers first in every decision, and works across organizational lines to get things done. The right person sees a future where automation, AI, and technology let people deliver more, and is genuinely excited about building that future rather than threatened by it.

Take initiative and drive outcomes

• Lead strategy, execution, and performance for your service lines
• Translate organizational strategy into operating plans with clear milestones, and hold yourself and your teams to them
• Identify problems early, make decisions, and move
• Continuously assess market demand, client needs, and competitive dynamics to evolve offerings before they fall behind

Put dealers first

• Ensure every service line delivers measurable value to dealers
• Lead resolution of complex dealer escalations
• Drive a culture where the team thinks about dealer outcomes before internal convenience
• Use dealer feedback and performance data to shape how services evolve

Hold people accountable

• Set clear expectations for every team and every leader
• Build and maintain operational rigor across internal workflows
• Create transparency around performance so problems surface early and wins get recognized
• Address underperformance directly and coach through it

Work across the organization

• Partner with Performance Management, Sales, Product, Marketing, HR, and other Managed Services teams
• Serve as a trusted operational partner for Enterprise and OEM stakeholders, aligning service delivery with commercial goals and brand standards
• Collaborate with Sales and dealer-facing account teams on new business, expansions, renewals, and strategic accounts
• Navigate competing priorities across stakeholders without losing focus on service quality

Lead large, distributed teams

• Lead multiple people leaders and individual contributors across Managed Services
• Build, coach, and retain high-performing teams with clear accountability and development paths
• Create clarity around roles and decision rights so the team can execute without bottlenecks
• Foster a culture of ownership, collaboration, and growth

Embrace AI, automation, and what comes next

• Drive efficiency and scale through AI enablement, workflow automation, and process refinement
• Be genuinely excited about a future where technology changes how this team operates
• Lead experimentation and adoption of new tools and operating models while maintaining quality and governance
• Identify opportunities to reduce manual effort, increase throughput, and improve quality through automation and process improvement
• Bring a growth mindset to every challenge. The playbook from last year probably isn't the playbook for next year.

Business growth and financial stewardship

• Support revenue retention and growth by ensuring services…