Retail Branch Manager

Overview

At M&T Bank you can step into a role at where your impact is immediate—and visible. Our Branch Manager’s lead dynamic, customer-focused teams, drive business growth, and build meaningful relationships in our communities. While branch management experience is valued, this role is equally well-suited for high-performing leaders from relationship-driven industries such as hospitality, retail, or healthcare where team leadership and exceptional customer experience are core to success.

You’ll stand out if you have experience in environments where you:

• Lead from the front—motivating teams to hit sales and service goals
• Create experiences that keep customers coming back
• Build relationships—with customers, teams, and your local community
• Develop talent—coaching others to grow and succeed
• Thrive in a fast-paced, results-driven environment
• Take ownership—driving performance and continuously improving outcomes

At M&T Bank, you’ll take these skills and apply them in this role at an organization that offers:

This position reports to a Retail Regional Manager and leads the branch team to achieve annual sales and profitability goals, and has a sound working knowledge of the overall operations of the branch.

• Branch Managers have the responsibility to establish and maintain federal registration requirements outlined in the SAFE Act.
• Branch Managers must stay current on operational, product, and system changes/enhancements, as well as demonstrate good risk management decisions.
• Insurance licensing minimum expectations must be maintained as outlined in MTS Licensed Banker Academy document.
• Business Banking Specialist minimum expectations will be set by both the Branch and Retail Regional Manager.
• Branch Managers will typically spend some of their time servicing existing customers, and the majority of the time growing the business through proactive sales and outside calling activities.
• Branch Managers are responsible for building productive partnerships with appropriate areas of the bank to ensure customer needs, service issues, and employee issues are resolved timely and accurately.
• Branch Managers are responsible for taking full ownership of customer issues until they are completely resolved.

Branch Managers generally have direct reporting responsibility for branch staff.

• Bachelor’s degree, OR, in lieu of degree, Four (4) years’ relevant experience.
• Minimum three years sales experience.
• Minimum two years’ managerial experience or proven leadership abilities.
• At Market Manager discretion/branch need, Life/Accident and Health Insurance licensing required within 18 months of entry into position.
• Note:
  
  branch provides training for licensing within 6 months.
• M&T Business Banking Specialist within 18 months of hire.
• Demonstrated strong knowledge of Business Banking products, services and client relationship management.
• M&T Way Certified Precision Leadership
• Certified Bi-lingual/Spanish preferred.
• Work with common PC software, including knowledge of Microsoft Office software for word processing and spreadsheets.
• Experience with Internet and email preferred.

• Demonstrated sales/business development experience and success.
• Has fundamental understanding of profitability.
• Excellent communication and interpersonal skills.
• Proven ability to demonstrate and coach exceptional customer service.
• Ability to communicate and function professionally with all levels of…