Soteria Day Shift Supervisor

Pathways Vermont — Overview

The Company:
Pathways Vermont is a dynamic nonprofit agency committed to permanently ending homelessness and offering innovative mental health services. Soteria House is a hospitalization prevention residence for individuals experiencing an early episode of psychosis/extreme state/non-consensus reality who wish to avoid or minimize their exposure to medications and/or clinical interventions. Soteria House operates as a Therapeutic Community Residence (TCR). Services are funded by the Vermont Department of Mental Health (DMH) and TCR compliance is overseen by the Department of Aging and Independent Living (DAIL).

The Shift Supervisor is a member of the Soteria community which includes residents, Resident Support Staff, Soteria Co-Directors, Shift Supervisors, Service Coordinator, and an Advanced Practice Registered Nurse (APRN). The position is responsible for supervising full-time and per diem staff, essential house functions, and being with residents.

Program:
Soteria

Job Title:

Day Shift Supervisor

Schedule:

35 hours per week, Sunday-Thursday between 11am and 7pm, with some flexibility built in/required. Additional on‑call shifts required.
Compensation: $23-25 per hour, full‑time, 35 hours per week.

• Supervise Resident Support Staff on 1st and 2nd Shift – providing weekly supervision, training and general oversight.
• Supervise an equal share of Per Diem Resident Support Staff – providing monthly supervision, training and general oversight of work performance and disciplinary processes.
• Oversee and plan weekly coverage to ensure two staff are present during each shift; provide essential shift coverage as needed.
• Ensure that a Lead Shift person is scheduled in the event a leadership staff member is not present on site.
• Attend and support co‑facilitation of a weekly team meeting and two weekly leadership meetings.
• Attend other meetings in a leadership capacity as requested and/or scheduled by the union.
• Attend monthly co‑reflection meeting.
• Participate in on‑call as part of the leadership team as needed and scheduled, including outside of scheduled work hours.
• Be with residents: non‑judgmental, non‑directive approach of providing support and availability.
• Engage in relationship building/rapport building with residents and provide service from a “choice” perspective as well as client‑centered, harm reduction, strengths‑based approaches.
• Communicate to residents programmatic rules and expectations.
• Collaborate with residents in the implementation of a comprehensive service plan.
• Provide one‑to‑one support with life skills and healthy choices as requested by residents, including but not limited to social skills, wellness, assistance with any medications and housekeeping.
• Take direction from the Service Coordinator as relates to service meetings, resident appointments and scheduling, and other resident services tasks that may fall on your shift; delegate these tasks as appropriate to Resident Support Staff working on your shift.

• Maintain thorough understanding of Soteria policies and procedures, including emergency protocol and TCR regulations.
• Maintain written and computerized records, compile reports and complete other program documentation (including care notes, incidents, statistics, letters, petty cash receipts, etc.).
• Develop weekly menu and grocery shop in accordance with TCR guidelines and Soteria budgetary standards.
• Other duties specific to the shift you oversee.
• Other duties as assigned.

• Strong communication, writing and computer skills.
• Ability to tolerate uncertainty and risk.
• Excellent interpersonal skills and the ability to form relationships with marginalized individuals.
• Sound judgment and good problem‑solving skills including assessing risk factors.
• Ability to structure time, develop work priorities independently and meet program expectations with regard to documentation.
• Some schedule flexibility required for on‑call coverage, including the ability to respond in person.
• Supervisory experience preferred.
• Prior residential experience preferred.
• Valid driver’s license and ability to drive…