Sales Specialist II

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June 19, 2024
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** 8. CONTACTING US
** Specialist II page is loaded## Sales Specialist IIremote type:
Onsite locations:
South Burlington, VT - USAtime type:
Full time posted on:
Posted Todayjob requisition :
JR12681
** We are DR Power, a Generac Company, professional power equipment done right.
** Established in 1985, we are a leader in the design and manufacture of professional-grade gas and battery-powered outdoor power equipment. We are dedicated to the enduring quality and uncompromising performance of everything we build. We stand behind every DR product and are here to help every customer regardless of when or where they made their initial purchase.
** ESSENTIAL DUTIES:
** 65%
Respond to customer inquiries via chat and email.  Actively listen and ask questions to understand customer needs, proactively make sales suggestions based on the discovery of customer needs.
* Explain to customers how, when and where products would best be suited.
* Proactively asks questions to determine caller’s needs (i.e. size of property, need for accessories, etc)
* Proactively recommends product (by name) based on the discovery of customer’s needs.
25%
Answer incoming customer calls.  Actively listen and ask questions to understand customer needs, proactively make sales suggestions based on the discovery of customer needs
* Meet or exceed the individual selling performance goals and expectations that include but are not limited to calls per hour, conversion rate, average order, up-sell hit-rate, average up-sell revenue and total sales.
* Explain to customers how, when and where products would best be suited.
* Proactively asks questions to determine caller’s needs (i.e. size of property, need for accessories, etc)
* Proactively recommends product (by name) based on the discovery of customer’s needs.
* Adhere to objectives established for call quality.
* Adhere to the standards set for attendance and schedule adherence.
* Conform to all call handling standards including but not limited to average call length, customer hold time, idle and wrap-up time.
10%
Bring important information to a supervisor or leads attention.

Stay up to date on products, product information, and training opportunities.
** Other Duties as assigned.
***
* KNOWLEDGE, SKILLS AND ABILITIES:

*** Excellent and professional written communication skills
* Excellent verbal communication skills – ability to communicate clearly, professionally, and in a friendly and welcoming manner.
* Meticulous data entry skills
* Customer Service skills
* Time management skills
* Sales and upselling skills
* Ability to learn and understand outdoor power equipment and its applications
* Ability to safeguard confidential customer information

Level of Independence:
This position works under the direct supervision of the Supervisor, Sales.
*
* MINIMUM QUALIFICATIONS:

*** 6  months of customer service or sales experience and/or training
* High School Diploma/GED or equivalent
* Basic computer skills and the ability to learn new software
* Generac is committed to fair and equitable compensation practices. The salary range for this role, based in South Burlington, VT, is $18.50 This compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, certifications, and geographic location.

This role is eligible for variable…