Water Meter Field Technician II

General Purpose

The Water Meter Field Technician II is responsible for advanced execution of all field based meter management functions to ensure accurate billing of residential and commercial accounts. This includes meter reading, installation, maintenance, repair, interior service line assessment, and advanced meter troubleshooting. The position travels to customer locations and acts as a direct liaison between Water Resources and residents, providing courteous and accurate service to create an exceptional customer experience.

Advanced locating and marking of underground water utility infrastructure are also required.

American Federation of State County and Municipal Employees (AFSCME)

$30.48 - $33.97 Hourly

Zero (0) days remote/month

Applications for Water Meter Field Technician In Training, Water Meter Field Technician I, and Water Meter Field Technician II will all be considered. The tiering system encourages growth and skills development; once an employee meets the criteria for a higher tier they are automatically promoted. External applicants are encouraged to apply to any level that matches their professional experience.

• Obtains readings for all water meters according to predetermined schedule.
• Utilizes AMR and AMI data collectors including fixed network gateways, vehicle-mounted mobile unit, handheld RF device, and/or belt clip transceiver.
• Analyzes meter reading routes to optimize data collection.
• Completes file imports and exports in the Meter Data Management System (MDMS) and notifies supervisor of irregularities.
• Reviews exception reports from MDMS for transmission failures and enters appropriate failure codes.
• Performs meter reading verifications related to exception reporting or property transfers.
• Obtains and sends data logs to Customer Care & Billing upon request.

• Receives daily work schedule, prepares vehicle with required equipment, tools, materials, and supplies.
• Performs new installations, maintenance, replacements, and repairs on residential and commercial water meters of all sizes and complexities according to departmental policy and AWWA standards.
• Connects meter interface units to meter registers according to wire color and ensures activation.
• Performs gate and ball valve replacements on all service line material types including ductile iron, galvanized, copper, and plastic.
• Alters incoming water services to accommodate manifold for approved irrigation or secondary meters according to departmental policy and AWWA standards.
• Turns water off and on at curb stop for both domestic and fire services as requested.
• Removes water meters of all sizes as requested.
• Inspects area upstream and downstream of the water meter for unusual configurations, defects, leaks, suspicious conditions or violations of departmental policy, identifies necessary corrections, leads resolution and follows up with other City departments as needed.
• Tests all water meters according to AWWA standards.
• Disassembles water meters for proper disposal.
• Installs water meters on hydrants for dust abatement or construction according to departmental policy.
• Completes electronic assessment forms for all meter and endpoint installations and/or replacements accurately and completely.
• Completes electronic order forms for all billable work accurately and completely.
• Participates in the technical review of engineering and mechanical plans related to new or changing meter connections.

• Completes daily customer visits for meter installation, replacements, abnormal consumption readings, noisy meters, low water pressure or other meter and service functionality concerns.
• Explains the operation and measurement elements of meters to customers while in the field, and reports any questions requiring additional follow‑up to Customer Care.
• Evaluates valves and service line material during appointments and recommends replacement in accordance with departmental policy.
• Delivers service termination notices and performs disconnections and restorations as requested by Customer Care Associates in accordance with City Ordinance.
• Notifies Customer Care Associates and supervisor about any missing curb boxes or those requiring extensive excavation encountered during service terminations.
• Maintains a high level of professionalism and establishes a positive rapport with each customer when communicating by phone, email or in person.

• Completes all regular and emergency Dig Safe ticket requests within required deadlines according to State Law.
• Locates water mains, services and valves using electromagnetic, magnetic and dowsing technologies without assistance.
• Uses GIS, paper and digitized maps to confirm locations as needed.
• Identifies and marks locations with spray paint, flags and other materials as needed.
• Collects GPS coordinates to ensure accurate mapping and assists…