Water Meter Field Technician

General Purpose

The Water Meter Field Technician I is responsible for executing all field based meter management functions to ensure accurate billing of residential and commercial accounts. This includes meter reading, meter installation, maintenance and repair, and interior service line assessment and modifications. This position travels to customer locations and acts as direct liaison between Water Resources and residents regarding water metering systems, and is responsible for providing courteous and accurate service in an effort to create an exceptional customer experience.

In addition, this position is responsible for locating and marking underground water utility infrastructure.

American Federation of State County and Municipal Employees (AFSCME)

15: $28.65 - $31.92 Hourly

Zero (0) days remote/month

• Obtains readings for all water meters according to predetermined schedule.
• Utilizes both Automated Meter Reading (AMR) and Advanced Metering Infrastructure (AMI) data collectors including fixed network gateways, vehicle mounted mobile unit, handheld RF device and/or belt clip transceiver.
• Analyzes meter reading routes to achieve optimization for data collection.
• Completes file imports and exports in the Meter Data Management System (MDMS) and notifies supervisor of any irregularities.
• Reviews meter reading exception reports from MDMS for transmission failures and enters the appropriate failure codes.
• Responsible for performing meter reading verifications related to exception reporting or property transfers.
• Responsible for obtaining and sending data logs to Customer Care & Billing upon request.

• Receives daily work schedule from supervisor, prepares vehicle with required equipment, tools, materials & supplies as needed, completes tasks according to schedule.
• Performs new installations, maintenance, replacements and repairs on residential and commercial water meters 1” or smaller according to departmental policy and American Water Works Association (AWWA) standards.
• Performs installation, maintenance, replacement and repairs on residential and commercial water meters 1.5” or larger according to departmental policy and AWWA standards with assistance as needed.
• Connects meter interface units (endpoints) to meter registers according to wire color and ensures they are activated.
• Performs gate and ball valve replacements on all service lines material types including ductile iron, galvanized, copper and plastic.
• Assists with altering incoming water services to accommodate manifold for approved irrigation or secondary meters according to departmental policy and AWWA standards.
• Turns water off and on at curb stop for both domestic and fire services as requested.
• Removes water meters of all sizes as requested.
• Inspects area upstream and downstream of the water meter for unusual configurations, defects, leaks, suspicious conditions or violations of departmental policy including unauthorized connections and reports observations to supervisor.
• Responsible for testing of all water meters according to AWWA standards.
• Disassembles water meters for proper disposal.
• Installs water meters on hydrants for dust abatement or construction according to departmental policy.
• Completes electronic assessment forms for all meter and endpoint installations and/or replacements accurately and completely.
• Completes electronic order forms for all billable work accurately and completely.

• Completes daily customer visits according to schedule for meter installation, replacements, abnormal consumption readings, noisy meters, low water pressure or other meter and service functionality concerns.
• Explains the operation and measurement elements of meters to customer while in the field, and reports any questions that require additional follow up to Customer Care.
• Evaluates valves and service line material during appointments and recommends replacement in accordance with departmental policy.
• Delivers service termination notices and performs disconnections and restorations as requested by Customer Care Associates in accordance with City Ordinance.
• Notifies Customer Care Associates and supervisor about any missing curb boxes or those requiring extensive excavation encountered during service terminations.
• Maintains a high level of professionalism and works to establish a positive rapport with each customer when communicating by phone, email or in person.

• Completes all regular and emergency Dig Safe ticket requests within required deadlines according to State Law.
• Locates water mains, services and valves using Magnetic and Dowsing technology without assistance.
• Locates water mains, services and valves using Electromagnetic (EM) technology with assistance as needed.
• Uses Geographical Information Systems (GIS), paper and digitized maps to confirm locations as needed.
• Identifies and marks…