Water Meter Field Technician II

The Water Meter Field Technician II is responsible for advanced execution of all field based meter management functions to ensure accurate billing of residential and commercial accounts. This includes meter reading, meter installation, maintenance and repair, and interior service line assessment and modifications and advanced meter troubleshooting. This position travels to customer locations and acts as direct liaison between Water Resources and residents regarding water metering systems, and is responsible for providing courteous and accurate service in an effort to create an exceptional customer experience.

In addition, this position is responsible for advanced locating and marking underground water utility infrastructure.

Union Affiliation: American Federation of State County and Municipal Employees (AFSCME)
Pay Grade 16: $30.48 - $33.97 Hourly
Remote Tier 1: Zero (0) days remote/month

The City of Burlington is proud to be an equal opportunity employer, and we are strongly committed to creating a dynamic and equitable work‑force that mirrors the population and world that we serve. We do not discriminate on the basis of political or religious affiliation, race, color, national origin, place of birth, ancestry, age, sexual orientation, gender identity, marital status, crime victim status, veteran status, disability, HIV positive status, or genetic information in employment or the provision of services.

In addition to being an equal opportunity employer we actively encourage applicants who can contribute to our growing diversity to apply.

Promoting a culture that reveres diversity and equity.

• Obtains readings for all water meters according to predetermined schedule.
• Utilizes both Automated Meter Reading (AMR) and Advanced Metering Infrastructure (AMI) data collectors including fixed network gateways, vehicle mounted mobile unit, handheld RF device and/or belt clip transceiver.
• Analyzes meter reading routes to achieve optimization for data collection.
• Completes file imports and exports in the Meter Data Management System (MDMS) and notifies supervisor of any irregularities.
• Reviews meter reading exception reports from MDMS for transmission failures and enters the appropriate failure codes.
• Responsible for performing meter reading verifications related to exception reporting or property transfers.
• Responsible for obtaining and sending data logs to Customer Care & Billing upon request.

• Receives daily work schedule from supervisor, prepares vehicle with required equipment, tools, materials & supplies as needed and completes tasks according to schedule.
• Performs new installations, maintenance, replacements and repairs on residential and commercial water meters of all sizes and complexities according to departmental policy and American Water Works Association (AWWA) standards.
• Connects meter interface units (endpoints) to meter registers according to wire color and ensures they are activated.
• Performs gate and ball valve replacements on all service lines material types including ductile iron, galvanized, copper and plastic.
• Responsible for altering incoming water services to accommodate manifold for approved irrigation or secondary meters according to departmental policy and AWWA standards.
• Turns water off and on at curb stop for both domestic and fire services as requested.
• Removes water meters of all sizes as requested.
• Inspects area upstream and downstream of the water meter for unusual configurations, defects, leaks, suspicious conditions or violations of departmental policy including unauthorized connections. Identifies the necessary corrections, leads meter related resolutions and follows up with other City departments as needed.
• Responsible for testing of all water meters according to AWWA standards.
• Disassembles water meters for proper disposal.
• Installs water meters on hydrants for dust abatement or construction according to departmental policy.
• Completes electronic assessment forms for all meter and endpoint installations and/or replacements accurately and completely.
• Completes electronic order forms for all billable work accurately and…