Water Meter Field Technician In Training

The Water Meter Field Technician In Training is responsible for learning methods and procedures to perform all field based meter management functions to ensure accurate billing of residential and commercial accounts. This includes developing the skills and knowledge necessary to successfully execute meter reading, meter installation, maintenance and repair, and interior service line assessment and modifications. This position travels to customer locations and acts as direct liaison between Water Resources and residents regarding water metering systems, and is responsible for providing courteous and accurate service in an effort to create an exceptional customer experience.

In addition, this position assists with locating and marking underground water utility infrastructure.

Union Affiliation: American Federation of State County and Municipal Employees (AFSCME)

Pay Grade 14: $27.00 - $30.07 Hourly

Remote Tier 1: Zero (0) days remote/month

Please note, DPW is looking to hire one Water Meter Field Technician. Applications for Water Meter Field Technician In Training, Water Meter Field Technician I, and Water Meter Field Technician II will all be considered to fill this opening. The tiering system is a way to encourage growth and skills development within a Department, and once an employee meets the criteria for a higher tier they are automatically promoted to that role.

While this is a great way for our Employees to get experience and grow in a specific role, we also encourage external applicants to apply to any level of the roles that match an applicant’s professional experience.

• Learns to obtain readings for all water meters according to predetermined schedule.
• Assists with utilizing both Automated Meter Reading (AMR) and Advanced Metering Infrastructure (AMI) data collectors including fixed network gateways, vehicle mounted mobile unit, handheld RF device and/or belt clip transceiver.
• Assists with analyzing meter reading routes to achieve optimization for data collection.
• Assists with performing meter reading verifications related to exception reporting or property transfers.
• Assists with obtaining and sending data logs to Customer Care & Billing upon request.

• Receives daily work schedule from supervisor, prepares vehicle with required equipment, tools, materials & supplies as needed, completes tasks according to schedule.
• Learns and performs maintenance, replacement and repairs on residential and commercial water meters 1” or smaller according to departmental policy and American Water Works Association (AWWA) standards.
• Assists with installations, maintenance, replacement and repairs on residential and commercial water meters 1.5” or larger according to departmental policy and AWWA standards.
• Connects meter interface units (endpoints) to meter registers according to wire color and ensures they are activated.
• Assists with gate and ball valve replacements on all service lines material types including ductile iron, galvanized, copper and plastic.
• Observes how to alter incoming water services to accommodate manifold for approved irrigation or secondary meters according to departmental policy and AWWA standards.
• Learns and performs water off and on at curb stop for both domestic and fire services as requested.
• Learns how to remove water meters 1” or smaller and performs removals as requested.
• Assists with removing water meters 1.5” or larger as requested.
• Learns methods and procedures for inspecting area upstream and downstream of the water meter for unusual configurations, defects, leaks, suspicious conditions or violations of departmental policy including unauthorized connections.
• Learns how to test water meters according to AWWA standards.
• Disassembles water meters for proper disposal.
• Assists with installing water meters on hydrants for dust abatement or construction according to departmental policy.
• Learns how to document meter and endpoint installations and/or replacements accurately and completely.
• Learns how to complete electronic order forms for all billable work accurately and completely.

• Assists with completing daily customer visits according to schedule for meter installation, replacements, abnormal consumption readings, noisy meters, low water pressure or other meter and service functionality concerns.
• Explains the operation and measurement elements of meters to customer while in the field and reports any questions that require additional follow up to Customer Care.
• Evaluates valves and service line material during appointments and recommends replacement in accordance with departmental policy.
• Delivers service termination notices and assists with performing disconnections and restorations as requested by Customer Care Associates in accordance with City Ordinance.
• Notifies Customer Care Associates and supervisor about any missing curb boxes or those requiring extensive excavation encountered during service…