Assertive Community Treatment Team Services Coordinator

Pathways Vermont Assertive Community Treatment (ACT) Team Service Coordinator – Chittenden County – $2000 Hiring Bonus Available

Pathways Vermont provides community-based mental health services and collaborative learning that centers people as the experts of their own lives. We strengthen our communities and the system of care by elevating the voices of lived experience.

Pathways Vermont is committed to a diverse workplace that reflects the communities we serve and is particularly interested in receiving applications from a broad spectrum of people interested in providing supportive social services to Vermonters, including people with military experience, individuals with disabilities, and people of color.

In-person (Chittenden County)

Full-Time (35‑40 Hours weekly)

A Cover Letter and Resume are required with your application.

• Engage in relationship building and rapport building with clients and provide service from a “Choice” perspective as well as client‑centered, harm reduction, and strengths‑based approaches.
• Collaborate with clients in the formulation and maintenance of a comprehensive, Medicaid‑compliant service plan that is reviewed and modified with the client on a regular basis.
• Assist clients in navigating the housing path including viewing units, assistance with moving in, life skill development, landlord/client disputes, etc.
• Develop a working knowledge of relevant community resources in the area and demonstrate a willingness to explore new or unfamiliar resources as necessary.
• Assist clients with referrals to community agencies to ensure that they have full access to services and resources they require, including entitlements, benefits, advocacy, addiction services, etc.
• Maintain written and computerized records, compile reports and complete other program documentation (including case notes, face sheets, statistics, letters, petty cash receipts, etc.).
• Provide one‑to‑one support and counseling on life skills, housing concerns, and health maintenance, including such tasks as medication support, housekeeping, and assisting clients to manage their money, including preparing budgets with clients and computing expenses.
• Coordinate and monitor referrals to community services, and advocate for client participation in them; manage contacts with outside agencies and act as client liaison where indicated.
• Educate, inform and advocate for clients regarding benefits and entitlements (Social Security, Public Assistance, food stamps, etc.).
• Participate in a 24/7 on‑call services rotation with other team members.
• May be subject to a PREA background check if needed for agency requirements.
• Other duties as assigned.

• Patience, creativity, flexibility, compassion, and sensitivity to persons with disabilities and other minority populations.
• Prior experience working in a mental health and/or harm reduction agency, preferably in community services.
• A good understanding of the issues facing persons with mental health challenges or substance use issues, particularly as related to meeting basic needs of food, clothing, shelter and advocacy. Knowledge of the criminal justice system and its impact on individuals with mental illness is valuable.
• Excellent communication, writing, and computer skills.
• Excellent interpersonal skills, sound knowledge of supportive counseling skills, and the ability to form relationships with marginalized individuals.
• Ability to structure time, develop work priorities independently, and meet program expectations with regard to documenting interactions.
• Excellent independent problem‑solving skills and demonstrated ability to intuitively approach challenging situations.
• Knowledge of community resources for mental health and substance use.
• Valid driver’s license, a reliable personal vehicle available for work purposes and current automobile insurance required.
• Ability to lift and carry 50 pounds.
• Ability to work on‑call (rotating schedule).
• Ability to work within a Housing First, client‑centered, harm reduction framework.
• Lived experience of mental health challenges and homelessness will be considered an asset.
• Prior experience or…