Customer Service Specialist

Customer Service Specialist

Ferrellgas was recently recognized by Newsweek as one of America's Most Trustworthy Companies for 2025 – and that trust starts with our people. We’re currently hiring a Full‑time Customer Service Specialist. In this role, you’ll provide exceptional service through both inbound and outbound communications, support customers, and work closely with internal teams to ensure a high‑quality experience while driving business growth.

US‑WA‑Burlington

Ferrellgas values trust and service. As a Customer Service Specialist, you will handle customer interactions across multiple channels, ensuring timely resolution and fostering positive relationships.

• Pay starting at: $18.50 depending on experience
• Comprehensive Health Coverage
  :
  Medical, dental, vision, accident, and critical illness insurance
• Income Protection
  :
  Company‑provided short‑term and long‑term disability, life insurance, and AD&D
• Financial Wellness
  : 401(k) with company match, Employee Stock Ownership Plan (ESOP), Flexible Spending Account (FSA), and Health Savings Account (HSA)
• Time Off & Family Support
  :
  Paid Time Off (PTO), parental leave, and tuition reimbursement
• Wellness & Assistance Programs
  :
  Wellness program, Employee Assistance Program (EAP), and Medicare support
• Employee Perks
  :
  Referral program, employee discount programs, and propane savings

• Answer phones, chat, social media, or email in a polite, courteous, and professional manner.
• Work with customers daily to sustain and improve business relationships.
• Ask probing questions to identify customer issues or concerns.
• Ensure accurate account maintenance and updating of account information.
• Use techniques to reach resolutions for customers that both satisfy their requests and cut down on additional questions.
• Schedule delivery orders and utilize basic negotiation skills for issues pertaining to new and returning customers.
• Handle general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions.
• Handle basic de‑escalation of customer situations following the company complaint resolution policy.
• Send copies of statements and invoices to customers, perform soft collections for customers on credit hold or past due, and handle cash and phone payments.
• Support the set‑up of new customer accounts.
• Meet or exceed minimum performance standards outlined in company policy.

• High School Diploma or equivalent.
• 1 or more years of customer service experience.
• Exceptional customer service and negotiation skills.
• Strong organizational skills with typing and data entry experience.
• Excellent written and verbal communication skills emphasizing team building and positive rapport with company employees and customers.
• Proficient in Microsoft Office including Excel, Word, and Access.
• Must be a citizen or national of the United States, a lawful permanent resident, or have authorization to work in the United States.
• Applicants must not currently or in the future require sponsorship for an employment visa.

At Ferrellgas, we’re honored to be part of tight‑knit communities across America and thousands of customers’ lives. From nationwide charitable partnerships with Operation Warm and Operation BBQ Relief to local community support, we always look for ways to give back.

Hear from our current employees and discover the people behind Ferrellgas:
Employee Testimonials.

Ready to take the next step in your career? Apply today and be part of our growing team!