Account Representative

About the Role

Hexcel, the industry leader in advanced composite materials, invites you to join our team as an Account Representative in Burlington, WA.

• Provide direct line of support to customer(s) as the key contact for the customer/supplier relationship.
• Communicate information, both written and verbal, in a clear, concise and professional manner.
• Enter customer purchase orders (POs), including flow down notes, into Hexcel’s ERP system; review and flow down contractual agreements for the POs; verify price and lead time.
• Adhere to International Trade Compliance (ITC)/Legal obligations.
• Develop and maintain positive internal relations and coordinate with various functions to ensure Customer Service needs are handled promptly.
• Request and assemble information from various departments to support RFQ/RFPs and entry of customer POs.
• Follow up with customers on quoted materials and forecast requirements; provide timely feedback to management.
• Supply new/potential customers with required documents and work with Credit Department to establish credit terms.
• Initiate customer claims (material and non-material) in Hexcel claim system; maintain status of claims.
• Collect and analyze data on customer needs, buying habits, and trends to identify potential markets and factors affecting product demand.

• Preferred:
  Bachelor’s degree from a four-year college or university; otherwise at least 1 year relevant experience and/or training, or an equivalent combination of education and experience.
• Proficient with Internet, Microsoft Office Suite (Word, Excel—preferred Macros & tables experience, Outlook, PowerPoint).
• Proficiency in using ERP systems preferred.

• Health benefits
• Employee Stock Purchase Plan
• 401(k) with company match
• Paid sick time, holidays, and vacation
• Alternative work schedules available
• Competitive base pay ($81,000–$93,000) and variable compensation opportunities

• Eligible candidates must be U.S. citizens, U.S. nationals, legally admitted permanent residents, temporary residents under sections 210(a) or 245(A) of the Immigration and Nationality Act, persons admitted in refugee status, or persons granted asylum.