Service Technician I​/II

JOB DESCRIPTION

Legend Brands, an industry leader and long‑standing, stable company, combines over 185 years of experience in providing equipment, accessories and chemicals for professional cleaning, facility maintenance, portable environmental control, fire remediation and water damage restoration.

None

• Perform repairs on the full line of Dri‑Eaz equipment. Predominantly air movers and dehumidifiers.
• Ensure that turnaround time on repairs meet requirements.
• Document condition of items received for repair.
• Troubleshoot equipment received for repair.
• Provide repair quotes for non‑warranty repairs.
• Obtain customer approval for non‑warranty repairs and/or disposition of product should the repair declined.
• Repair & package warranty and non‑warranty equipment.
• Processing replacement orders for repaired equipment being sent back to customers.
• Deliver repaired equipment to shipping department.
• Process spare parts orders and service inventory counts.
• Package repairs for return shipment.
• Inspect, repackage, and credit items returned for credit.
• Performs other related duties as assigned.

Education and Experience

• High School Diploma or GED required.

Service Technician I is the entry‑level classification in the Service Technician series and is intended for individuals with a minimum of six months of mechanical and customer service experience. As experience and proficiency are gained, assignments will become more varied and difficult; supervision becomes more general rather than direct.

This level requires knowledge and competent demonstration of the following within six months of hire:

• Demonstrates knowledge of diagnostics procedures, troubleshooting and use of tools required for position.
• Performs repairs with minimal supervision.

This level required the following certifications be initiated within six months of hire:

• None

The Service Technician I receives close instruction or assistance and is fully aware of the operating procedures and policies associated with the department.

This is the next level of the Service Technician series and is required to have a minimum of two to five years of previous experience and working knowledge and competent demonstration of the following:

• Ability to troubleshoot Legend Brands restoration equipment via phone, live chat and email.
• Communicates with customers relating to repairs performed.
• Able to read and interpret schematics and drawings.
• Processes repair orders from start to finish through ERP system.

This level requires the following certifications:

• EPA 608 certification

Service Technician II performs a broader range of duties, proven skillset to fully perform Service Technician responsibilities, more technically complex tasks, expected to set an example of professional efficiency, and provide technical direction to less experienced staff.

The Service Technician II receives minimal instruction or assistance and is fully aware of the operating procedures and policies associated with the department.

• Level I: $22.00 - $25.25 per hour
• Level II: $25.00 - $28.25 per hour

Legend Brands offers an excellent benefits package with comprehensive medical, dental, vision, life insurance, disability coverage, leaves of absence, 10 paid holidays, generous paid time off, employer matching 401k PLUS a company-sponsored pension, and more!

• Legend Brands is an equal opportunity employer that considers all applicants without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
• Candidates must be authorized to work for an employer in the U.S., as we are not currently sponsoring or taking over sponsorship of employment Visa's.
• All job offers are contingent upon satisfactory pre‑employment drug test and background checks.

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