Member Consultant II

Compensation

The Target Pay Range for this position is $26.00-$32.12 hourly. Compensation decisions consider relevant job‑related skills, experience, education, or training.

• Incentives are performance‑based; targets vary by role.

• 401(k) Company Match (up to 3%)
• 4% annual contribution to your 401(k) by BECU
• Medical, Dental and Vision (family contributions as well)
• PTO Program + Exchange Program
• Tuition Reimbursement Program
• Volunteer time off + donation match

As a Member Consultant II, you will play a key role in delivering a seamless and high‑quality member experience, diagnosing and addressing members’ consumer financial needs and referring them to specialized services when necessary. You will be a subject‑matter expert, resolving members’ needs and providing specialized financial services expertise.

• Utilize product knowledge to provide excellent customer service and sales across business services, consumer lending, deposit servicing, IRA, POA, and Fiduciary accounts.
• Sign all line and loan documents that originate through outbound/inbound call center, ensuring each Member’s needs are fulfilled.
• Assist customers with financial wellness programs, budgeting, debt management, or access to financial planning resources.

• Pod Branches:
  Bellingham, Burlington
• Location support based on business needs
• Rotation
  
  Required:
  
  work across all pod branches for first year or more — core expectation
• One‑Year Commitment: remain in this role for a minimum of one year before other opportunities
• Training: includes travel to the Tukwila Financial Center
• Travel Required:
  
  commute between branches & training location
• Flexibility
  
  Required:
  
  schedules given 30 days in advance but may adapt to varying schedules

• 12 weeks, Monday–Friday
• Flexible shifts 8:00 AM – 6:30 PM

• Flexible shifts, Monday–Friday, 8:00 AM – 6:30 PM
• Up to 3 Saturdays per month, 8:30 AM – 1:30 PM

• Bachelor’s Degree or equivalent related experience
• Minimum two years of experience in a sales‑oriented, financial, or retail environment

• One year of experience in a financial institution
• Spanish language fluency highly desirable
• Strong understanding of the sales process and ability to manage a sales pipeline efficiently
• Strong proficiency and comfort with learning new systems and programs; ability to navigate multiple systems simultaneously
• Ability to successfully complete 12‑week in‑house training program after hire
• Comprehensive understanding of credit union key objectives, products, and service solutions
• Knowledge of state and federal laws and regulations pertaining to membership, deposit, and loan products
• Proficient verbal and written communication skills to enable daily communication with members
• Problem resolution, negotiating, organization, multi‑tasking and peer coaching skills
• Ability to work flexible shifts

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.