Customer Service Representative

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Full Time Clerical Wisconsin NEL, Burlington, WI, US

Salary Range: $18.00 To $20.00 Hourly

NEL Frequency Controls, powered by Abracon Burlington, WI location

NEL Frequency Controls, Inc, is a leading manufacturer of crystal oscillators and other electronic frequency control products, shipping to customers all over the world. We are a "light manufacturing" operation with a very clean, quiet, temperature-controlled working environment. NEL is based in Burlington, WI and has been for over 50 years. We offer a comprehensive benefits package and value a good work/life balance for our team members.

We are seeking a detail ‑ oriented and customer ‑ focused Customer Service Representative to support our clients in the electronic components industry. This team member will serve as the primary point of contact for customers, providing product information, processing orders, coordinating with internal teams, and ensuring a smooth, positive customer experience from start to finish. This position requires strong communication skills, technical aptitude, and the ability to thrive in a fast ‑ paced manufacturing environment.

• Serve as the main customer contact via phone, email, and online portals.
• Provide timely responses to inquiries regarding product specifications, pricing, order status, lead times, and availability.
• Build strong relationships with other CSR’s, ISR, RSM, Engineering, Quality and other functional departments at NEL and Abracon.

• Enter and manage customer orders with accuracy and attention to detail.
• Regularly review customer backlog of open orders, monitor order progress, and proactively communicate updates or delays.
• Coordinate with production, logistics, and procurement to ensure on ‑ time delivery.

• Investigate, expedite, and resolve issues related to shipments, product quality, returns (RMA), and billing discrepancies.
• Escalate technical concerns to engineering or quality teams when necessary.
• Track and document customer issues for continuous improvement.

• Maintain an understanding of company product lines
• Support customers by interpreting datasheets, part numbers, and product configurations.
• Collaborate with sales and engineering to provide accurate quotes and product recommendations.

• Work closely with people in all appropriate departments to support customer needs.
• Participate in internal meetings to share customer feedback and inform demand planning.

More responsibilities may be added as the business grows.

• Authorized to work in the U.S.
• High school diploma or equivalent required
• 1-2 Years experience in Customer Service, preferably in a manufacturing or electronics related field

• Excellent verbal and written communication skills
• Proficiency in CRM/ERP systems and Microsoft Office. (Odoo, Quote Link, SharePoint, Excel – all plusses!)
• Excellent time management and multitasking skills
• Ability to problem-solve and make strategic decisions while handling situations on a case‑by‑case basis
• Collaboration and teamwork

Excellence through teamwork drives the company culture  offer meaningful opportunities and resources for self‑growth within a growing company. Become part of a great team where you matter! For more information about NEL, visit  .