Desktop Support Engineer; Burlington, -Wisconsin

Desktop Support Engineer – Independent Contractor (Full‑Time)

Location:

Burlington, Wisconsin, USA

Contract Type:
Independent Contractor 1099 (Full‑Time)

Start Date:

Immediate

Eligibility: U.S. Citizens and Green Card Holders Preferred

The Desktop Support Engineer will provide first- and second-level technical support and coordinate service requests on site, ensuring timely resolution and strong communication with users and IT staff.

• Provide 3+ years of field support for IT infrastructure, troubleshooting hardware, software, and OS issues while respecting warranties and security compliance.
• Triage and prioritize tickets; manage individual queue to resolve routine and non‑routine desktop issues and requests.
• Escalate issues and act as a technical escalation point for end users.
• Maintain high customer satisfaction and comply with desktop group practices and procedures.
• Update Service Now and other knowledge bases promptly.
• Identify technical and process issues, recommend improvements, and achieve target ticket volumes and resolution levels.
• Follow corporate policies and establish productive relationships with peers and management.
• Coordinate and consult with client areas to analyze problems and recommend technical solutions.
• Perform intermediate‑to‑advanced IMAC services and desk‑side support, including hardware roll‑outs, refreshes, installs, and troubleshooting.
• Handle software installation, support, and upgrades.
• Provide up‑to‑level help desk support and basic LAN/internetworking tasks.
• Possess A+ certification and at least one certification from Cisco or Microsoft; vendor certifications (Dell, Toshiba, Lenovo, HP) are a plus.
• Be a self‑starter, able to manage multiple tasks independently or as part of a team, with excellent customer service and communication skills.
• Available for flexible work schedules.

• 3+ years of IT infrastructure field support experience.
• Strong troubleshooting skills for hardware, software, and networking.
• Experience with Windows 10 & 11 and Office Suite/O365.
• A+ certification;
  Cisco or Microsoft certification required.
• Vendor certifications (Dell, Toshiba, Lenovo, HP) are a plus.

Interested candidates should send resume to car