AV Support Engineer (Full

Axiom Technologies is a Global IT Services partner supporting medium- to large-scale enterprises. Please visit our website for more information about what we do at

We are looking for a capable resource to coordinate activities, ranging from simple to more complex plans. This role will provide on-site assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Job Summary
We are seeking a motivated L1 AV Support Engineer to provide onsite Audio-Visual and IT support at our client’s location in Burlington,Wisconsin, USA. The ideal candidate will have hands-on experience supporting conference room technologies, video conferencing platforms, and end-user AV equipment. This role requires excellent troubleshooting skills, strong customer service, and the ability to work independently in a fast-paced corporate environment.
This is a full-time onsite position from Monday through Friday. This is a 1099 Independent Contractor role without any benefits.

Key Responsibilities

• Provide first-level (L1) onsite support for Audio-Visual (AV) systems and meeting room technologies.
• Set up, operate, and troubleshoot conference room equipment, including displays, projectors, microphones, speakers, cameras, and presentation systems.
• Provide support for Cisco Webex, Cisco Webex Room Devices, Webex Meetings, and Cisco video conferencing endpoints.
• Support Microsoft Teams Rooms, Zoom Rooms, and other collaboration platforms.
• Configure and troubleshoot Cisco Webex devices, room scheduling panels, and conferencing peripherals.
• Assist users with meeting setup, audio/video connectivity, screen sharing, and presentation issues.
• Monitor meeting rooms to ensure all AV equipment is functioning properly before scheduled meetings.
• Diagnose and resolve hardware, software, and connectivity issues related to AV systems.
• Perform routine preventive maintenance and testing of conference room equipment.
• Coordinate with remote engineering teams and third-party vendors to escalate issues when required.
• Maintain inventory of AV equipment, accessories, and spare devices.
• Create and update documentation, troubleshooting guides, and asset records.
• Manage support requests through the organization’s ticketing system and ensure timely resolution.
• Deliver excellent customer service while supporting executives and end users.

Required Skills & Qualifications

• 1–3 years of experience in Audio-Visual (AV) or Desktop Support.
• Hands-on experience supporting Cisco Webex conferencing solutions.
• Experience with Cisco Webex Room Kits, Webex Boards, Webex Desk Pro, or Cisco collaboration endpoints. Experience supporting Microsoft Teams and Zoom meetings.
• Knowledge of AV hardware, including projectors, displays, microphones, amplifiers, speakers, cameras, and presentation systems.
• Basic understanding of networking concepts, including TCP/IP, LAN/WAN, and Wi-Fi connectivity.
• Experience troubleshooting Windows 10/11 and Microsoft Office applications.
• Familiarity with HDMI, Display Port, USB-C, VGA, and other AV connectivity standards.
• Experience with ticketing systems such as Service Now, Jira, or similar platforms.
• Strong analytical and troubleshooting skills.
• Excellent verbal and written communication skills.
• Ability to work independently while maintaining a high level of customer service.

Preferred Qualifications

• Experience supporting executive boardrooms and conference rooms.
• Basic knowledge of Cisco networking and collaboration technologies.
• Familiarity with Crestron, Extron, Biamp, Poly, or Logitech conferencing solutions.
• ITIL Foundation certification is a plus.
• CTS (Certified Technology Specialist) certification is an advantage but not mandatory.

Work Schedule

• Monday to Friday
• Full-Time Onsite
• Burlington,Wisconsin, USA

Employment Terms

Technical