Contents Restoration Project Manager​/Fire & Water Damage

Contents Restoration Project Manager

Puro Clean of Burlington is looking for an experienced Contents Restoration Project Manager to take ownership of our contents restoration operation. This is not simply a cleaning supervisor position. We are looking for someone who can manage contents restoration projects from the initial inspection and pack-out through inventory, cleaning, storage, insurance documentation and final pack-back. The right person will combine restoration experience, project management, customer service, organization and leadership.

You will work directly with property owners, insurance professionals, technicians, vendors and company leadership while helping us continue to build and expand our Contents Division. For the right candidate, this position offers the opportunity to grow beyond individual project management and into broader Contents Division leadership as the department expands.

• Manage residential and commercial contents restoration projects from initial assignment through completion.
• Perform or participate in initial contents inspections and project planning.
• Establish the pack-out, cleaning, storage and pack-back strategy for each project.
• Develop project scopes, schedules, labor requirements and production plans.
• Coordinate multiple active projects while maintaining clear priorities and deadlines.
• Identify project changes, additional services and potential scope issues before they become problems.
• Maintain consistent communication with customers throughout the restoration process.

• Oversee professional pack-outs and pack-backs of customer belongings.
• Ensure contents are photographed, inventoried, labeled and tracked accurately.
• Maintain chain of custody and accountability for customer property from pickup through final return.
• Separate and document cleanable, questionable and non-salvageable contents.
• Work with customers and insurance representatives regarding cleaning decisions, replacement considerations and non-salvageable items.
• Ensure photographs, inventories, work authorizations, job notes and supporting documentation are complete and accurate.
• Maintain organized digital project files and documentation.

Oversee the proper processing of items including:

• Furniture
• Hard contents
• Clothing and textiles
• Electronics
• Appliances
• Artwork and decorative items
• Household goods
• Specialty and high-value contents

Coordinate appropriate cleaning methods including:

• Hand cleaning
• Ultrasonic cleaning
• Deodorization
• HEPA cleaning
• Smoke and soot removal
• Textile restoration
• Specialty vendor restoration

Determine when specialty vendors or outside restoration resources should be used.

• Serve as a primary point of contact for customers during the contents restoration process.
• Explain the contents restoration process, expectations and timelines clearly.
• Communicate professionally with insurance adjusters, agents and other claim stakeholders.
• Provide documentation necessary to support the services performed.
• Assist with estimating, supplements and scope discussions when necessary.
• Help resolve customer or insurance questions before they delay the project.

• Prepare or assist in preparing contents restoration estimates using industry-standard estimating practices and software.
• Review project scope against actual work performed.
• Identify missed billable services and legitimate supplemental items.
• Monitor labor, materials, subcontractors, storage and project costs.
• Help ensure projects are properly documented, invoiced and financially closed.
• Maintain awareness of project gross margin and department profitability.
• Help management identify opportunities to improve productivity and profitability.

• Lead, schedule and coordinate Contents Technicians.
• Establish daily production priorities.
• Train employees in proper packing, inventory, cleaning, handling and documentation procedures.
• Maintain high standards for productivity, workmanship and professionalism.
• Perform quality-control inspections throughout each project.
• Hold team members accountable for…