Returns​/PS​/Fulfillment Associate

Position: Returns/3PS/Fulfillment Associate
Description

SUMMARY

Fait Distribution is a family-owned and operated wholesale contact lens distributor and buying group. We pride ourselves in projecting a professional image to our customers that is both confident and enthusiastic.

Our commitment to exceeding customer expectations and creating long lasting relationships is driven by our dedicated Associates. Being part of a family-owned company like Fait Distribution is something special. We're a close-knit company where Associates are valued and truly drive and make an impact on our success. There are always exciting and new opportunities for you to advance your career and grow within our company.

At Fait Distribution you will find a supportive and fast-paced environment with a fun work culture. We trust you will find employment here challenging, yet highly rewarding.

QUALIFICATIONS/ABILITIES:

Work Skills/Experience

• A High School Diploma or the equivalent in relevant work experience.

• Directly related warehouse experience is a plus as well as File Pro/Blue Screen.

• Entail strong communications, along with a positive attitude and a strong work ethic.

• Attention to detail that impacts profitability.

• Ability to manage time through multi-tasking and managing several projects t be flexible and work well under pressure and easily adapt to change.

• Possess the strength and endurance to stand and walk for a full scheduled shift, and intermittently lift up to 50 lbs.

• Ability to safely climb up and down ladders while carrying up to 50 lbs.

• Must have transportation to and from work. A valid driver's license is preferred.

Personal/Interpersonal Skills

• Team player attitude; positive, personable, professional, flexible with a high level of integrity in all work areas.

• Conflict resolution in a professional manner by employing problem solving skills.

• High levels of personal accountability; and take responsibility for your own actions.

• Confidence and strive for high levels of accomplishment.

RESPONSIBILITIES - HOW THIS POSITION SUPPORTS THE VISION include the following, but are not limited to:

• Read customer return forms to process any credits requested and follow any special instructions on specific returns.

• Examine each product to determine if it qualifies for credit according to manufacturer or department guidelines.

• Utilize a computer to process orders, returns and credits accurately.

• Read and fill customer orders based on invoice indicators.

• Verify order accuracy through a manual/visual checking process.

• Engage in various activities within the distribution team as directed by the team leader(s) not limited to i.e. picking, packing, checking, wrapping, swogging, loading and securing of shipments.

• Provide back-up support to other associates in the performance of job duties as required, understanding that it may be a spontaneous notification.

• Assist in any task requested by either the direct team leader or any person in management.

• Keep all paperwork organized to process and fulfill orders in a timely fashion according to department metrics.

• Aid in the efforts of maintaining a lean work environment.

INDICATORS OF PERFORMANCE

• Timely and Error Free communications and shipments.

• Harmony within the team.

• Attendance % at 95% or higher, following the attendance calculation process.

• Positive perception of support from co-workers, team leaders, customers, vendors, and/or suppliers.

IMPROVING THE SYSTEM

All Fait Associates are responsible for documenting and fixing problems within the system. In addition, this role is responsible for improvement project participation, planning, communicating and implementing solutions where possible.

PERSONAL IMPROVEMENT

Fait will provide resources and support, relevant to the position, for education and training as needed. It is the Associate's responsibility to seek approval, schedule and participate in education and/or training that will prepare him/her for present and future needs. A post training recap may be required.