Donations Processing Representative; PT

Donations Processing Representative (PT)

Part Time Admin Support Burnaby, BC, CA

Position Summary:

Donations Processing Representatives (DPR) join our Donor Services team. This operational role focuses on customer service, data processing, and modern, system‑based donation environments.

As a member of the Donor Services team, the Donations Processing Representative provides campaign gift, commitments, payment, and designation processing services while delivering high‑level customer service and supporting a positive donor experience. This role supports year‑round processing operations and campaign delivery.

This position is regular part‑time with seasonal fluctuations as follows:

• Campaign season (approximately Sept–Mar): full‑time hours (35 hours, 5 days per week) based on operational needs
• Non‑campaign season (approximately Apr–Aug): part‑time hours (approximately 21 hours, 3 days per week) supporting ongoing processing and operational continuity.

This structure supports predictable part‑time work and flexibility during peak campaign periods.

** This position may be required to attend the office on any day and up to five days per week, based on operational needs.

• Provide high levels of internal and external customer service
• Process donations and maintain donor records in Salesforce
• Create and maintain constituent records and account updates
• Create, receive, and process electronic imports/exports
• Monitor processing errors and investigate and correct issues
• Respond to written and verbal inquiries using established procedures
• Receive physical and electronic donations
• Adjust gifts, commitments, payments, and designations with documentation
• Support efficient processes and assist across the department as required

• Identify discrepancies early and escalate or resolve them through established procedures
• May participate on Community Project Team(s)
• Is a member of the Administrative Support team. May provide switchboard relief and perform other administrative duties
• Performs other duties related to the qualifications and requirements of the job

• High school diploma plus additional coursework or equivalent experience
• Two (2) years of office experience in customer service, donations processing, and/or an accounting environment
• Experience with CRM systems (Salesforce preferred)
• Strong attention to detail and ability to follow established procedures
• Proficiency with Microsoft Office
• Ability to exercise tact and discretion
• Ability to adapt and learn new systems quickly

• Some hours outside of business hours to attend meetings and events
• Organizational core business hours (Monday – Friday, 8:30-4:30)

• A commitment to building healthy, caring, and inclusive communities, internally and externally
• Embodying the organization’s core values to be collaborative, compassionate, strategic, responsive, accountable, and inspiring
• Ability to navigate ambiguity and comfortably operate in it
• Drive to succeed as an individual and as a team member

At UWBC, we don’t just accept difference – we celebrate it, we support it, and we thrive on it for the benefit of our employees, programs, donors, and the communities we live and work in. We encourage all applicants regardless of age, sex, gender identity, colour, religion, sexual orientation, or any other basis to apply.

We also encourage candidates who do not meet all qualifications to apply.

This is a bargaining unit role with CUPE Local 1760. The position is at pay grade 26, which is $30.87 hourly.

Candidates must live within 80 km of our office as this is an in‑office position.

Interested candidates are invited to apply by submitting a cover letter and résumé to job competition C-2026-13.

We kindly ask for no phone calls. Only candidates selected for an interview will be contacted. Thank you for your interest.