Clerk​/Unit Aide - Home Health

Salary
The salary range for this position is CAD $27.26 - $29.16 per hour.

Job Summary
We are currently seeking a casual Clerk/Unit Aide to join the Home Health Burnaby team located in Burnaby, B.C.

Benefits

Comprehensive, 100% employer‑paid benefits: full coverage.

Generous vacation time: eligible employees can earn up to four weeks of vacation.

Benefit portability: seamlessly transfer your benefits from another HEABC employer.

Immediate pension enrollment: secure your future with a defined municipal pension plan from day one.

Maternity top‑up: receive an 87% top‑up during maternity leave.

Trans Link pass subsidy: 50% subsidy on Trans Link passes.

Additional employee discounts and perks available.

Eligibility based on employment status.

Overview
Provides administrative and secretarial support to designated Home Health offices, performing duties such as providing reception services, typing material using word processing software, setting up and maintaining various filing systems and record archives, inputting data and processing mail, faxes and courier documents; maintains office supplies, arranges meetings, completes various forms and documents for review, assists with client intake and booking client appointments, processes various invoices, maintains statistics;

maintains a central medical supply room by processing supply orders, maintaining stock levels of medical supplies, instruments and equipment, cleaning and sterilizing medical equipment and instruments; cleaning and organizing medical supply areas.

Responsibilities

Provides reception services for the designated office by operating a multi‑line switchboard or phone, answering/directing incoming calls for staff, taking messages, answering routine inquiries and providing information of a general nature; receives visitors and refers to appropriate areas; assists with arranging and contacting other agencies to obtain client information, as required.

Sets up and maintains a filing system for a variety of records such as client records, correspondence, reports, minutes, directories and personal information by creating and labeling files, developing forms, indexing materials and filing.

Assists with client intake by scheduling and confirming client appointments, obtaining client information, completing required documentation, maintaining wait lists and sending information to relevant sources; inputs data and information into relevant computer system for the purpose of admitting and/or discharging clients; updates records on a regular basis, as required.

Types correspondence, reports and documents from rough draft, general instruction and/or recording devices by utilizing various computer software; inputs client information, maintains registries, develops templates and types from handwritten draft or general instruction; prepares various informational/resource packages by designing, updating, photocopying and collating packages/brochures for distribution to the clients/families and others.

Provides clerical support to home support providers by ensuring payment and client care for a designated area(s); enters data into a computerized system, sends service authorization forms and related forms to the home support provider to initiate service, change service and change client care level and/or client cost, where applicable; receives and reconciles data reports against client records, identifies any discrepancies and forwards information to the designated Home Health Professional for follow up.

Processes incoming and outgoing mail, faxes, reports/records, internal and courier documents by receiving, recording, date stamping, sorting and distributing mail to appropriate personnel and preparing outgoing mail for pickup; signs for receipt of packages and shipments.

Arranges meetings/special functions by booking meeting rooms, contacting appropriate personnel, sending invitations, typing and circulating notices and/or agendas from written drafts; records and distributes meeting minutes, as directed.

Assists others with the use of office equipment such as photocopiers, shredders, fax machines and other office software; carries out minor maintenance such as loading…