Job Description & How to Apply Below
We are recruiting for a Technical Customer Support, Security position to join our Technology team in Burnaby or Victoria. This is not an IT role. As a Technical Customer Support professional, you will play a key role in ensuring efficient, customer focused delivery of Security Technology Service operations. You will manage incoming service requests, triage and schedule work, dispatch technicians, coordinate communication with internal and external stakeholders, and support documentation, billing, forecasting, and overall service excellence from first contact to completion.
Your Responsibilities
Provide consistent, high quality customer service and administrative support to the security Service Team
Receive phone calls and emails from customers requesting service work
Collaborate with customers to complete initial investigation and assess support requests and determine solutions
Prioritize service requests, dispatch and schedule Security Service Technicians
Create work orders, track and manage through to completion, prepare accurate billing summaries and coordinate with billing team to resolve discrepancies
Coordinate and follow up with technical staff to complete work orders
Prepare project site and office binders/files, organize and track shop drawings, update CRM with information, and track order shipments
Print and circulate a variety of project reports
Your Experience And Skills
High School Diploma
2+ years’ experience in a similar administrative support/customer service role coordinating service requests and dispatching technicians
Experience with material ordering, tracking, billing, and reporting
Basic knowledge of security technology systems (Access Control, CCTV programming, and Intrusion Detection)
Excellent computer skills using MS Office (Word, Outlook, Excel), JDE or other CRM systems and Procore an asset
Proven teamwork skills complemented by the ability to work well independently
Superior oral and written communication skills
Highly organized and detail oriented with the ability to prioritize work
Positive attitude with a patient and calm nature
Basic construction knowledge is an asset
Benefits
Work‑life balance – flexible work arrangements including hybrid options for eligible roles, and a competitive vacation policy
Continuous development – access to tools and training for development and growth
Employee benefits – RRSP matching, health and wellness reimbursements, and additional Houle days off
Exciting project opportunities across BC
Fun events – industry events, themed office gatherings, potlucks, charity fundraisers, community volunteering, and more
Salary and Compensation
Salary range: $50,000-$65,000 per year plus a competitive total compensation package. Actual salary will be commensurate with experience, skills and overall match to the position offered.
Equal Opportunity Employer
We celebrate diversity and are proud to be an equal‑opportunity employer. We are committed to diversity and inclusion and strive to foster, cultivate and preserve a culture of belonging for all employees.
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