Operations Support Representative Details

Overview

The Operations Support Representative collects, enters, and tracks data used in reporting and prepares manager reports and maintains documents to ensure document accuracy and proper completion. The representative troubleshoots and maintains handheld package scanners and related inventory/equipment to ensure continuous operation.

Hours of work:
Monday - Friday 7:00AM - 3:00PM;
Saturday as needed. Hours may vary. Flexibility required. 30 hours per week.

Location:

2245 Douglas Road, Burnaby BC

• Enter billing and shipping data and reconcile Chain of Signature (COS) documents.
• Prepare, collect, track, and store courier documentation.
• Collect, track, and store courier documentation in the Red Bin to ensure document quality and completeness.
• Prepare the Red Bin to be sent to the Hub in the evening.
• Complete administrative functions.
• Track 407 transponder usage logs to ensure all transponders are returned.
• Prepare reports for managers to ensure accuracy.
• Test and maintain an inventory of replacement batteries for handheld package scanners; replace consumed batteries.
• Send malfunctioning scanners for repair to external repair vendor.
• Answer emails and resolve document completion issues with Lead Hand, managers, and scanner repair vendors.

• 3 months experience working with computers/technology (e.g., word processors, document management systems, scanners, etc.).
• 3 months experience troubleshooting for scanners and printers.

• Operations
• Procedures
• Document Management
• Computer Operations
• Standards and Procedures
• Language:
  Proficiency in English required due to frequent communications with various stakeholders.

• Location:
  
  542 - Burnaby
• Working Conditions:
  
  Retail Center Environment;
  Warehouse Workplace
• Posting Number: 69073

Purolator is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request. Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster.

Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only, contact [redacted].  our Careers Page. We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive. Learn more about our values at [redacted].