Telephone Operator - Receptionist

Overview

Telephone Operator - Receptionist

• Answer and screen all incoming telephone calls; connect callers to the correct referral or appropriate substitute; take messages when a referral is not possible.
• Route and record outgoing long-distance calls; check long-distance billings for accuracy; report complaints; note overloaded lines; memorize changes in departmental staff and their responsibilities.
• Provide information, assistance and direction to the public over the telephone and at the counter concerning departmental operations and procedures and related external agencies.
• Check and maintain a variety of office records, forms, notices, files, reports, statistics and related material.
• Type from, copy, rough draft or general instructions a variety of material such as correspondence, reports, tabulations, and related data.
• Perform related work as required.

• Up to high school graduation including or supplemented by switchboard operation and typing training plus some related experience, or an equivalent combination of training and experience.
• Sound knowledge of the operation of a small switchboard system and of the functions, regulations and rules governing department operations; knowledge of business English, spelling, arithmetic and punctuation.
• Ability to speak distinctly with a good telephone manner; ability to deal effectively with the public, staff and officials in supplying information and assistance related to departmental operations.
• Ability to perform routine clerical and typing assignments and operate standard office equipment.
• Must be able to obtain and maintain an RCMP Enhanced Security Clearance.

• Schedule:
  
  70 hours biweekly. As of April 6, 2026, hours of work will be 9:00–20:00. A work period (cycle) will consist of four (4) consecutive days on and four (4) consecutive days off.
• Salary: $28.05 – 29.25 – 30.39 – 31.58 – 32.88 per hour.
• Competition No:
• Duration:
  Regular Full Time
• Special Notes:
  Subject to Note ‘A’ and ‘E’ of Schedule ‘B’ of the CUPE 23 Inside Division Collective Agreement

• The closing date for this competition has been extended until it is filled. New applications are welcome.
• Copies of relevant professional certificates, degrees, or tickets will be required at the time of the interview.
• Contact People and Culture at  if you do not receive a confirmation email within one hour of submitting your application online. Visit  for more information (text only).
• We thank all applicants for their interest; however, only those considered for an interview will be contacted.
• Equal Opportunity Employer. Visit  for more information.

We respectfully acknowledge that the City of Burnaby is located on the unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), səlilwətaɬ (Tsleil-Waututh), and kʷikʷəƛ̓əm (Kwikwetlem) Peoples. Each Nation has distinct histories and traditional territories that encompass the city. We are committed to creating an inclusive and diverse workforce that reflects our community and welcomes applicants of all backgrounds, genders, ages, ethnicities, abilities, sexual orientations, and life experiences.