Service Coordinator

A career that gives you purpose. A company that stands up for you. A team where you can be yourself. Sound too good to be true? This is life  believe in empowering communities through local projects that positively impact people's lives. We're a passionate group of people who love collaborating on innovative and challenging projects. About this role

We are recruiting for a Service Coordinator to join our Service Division in Burnaby. Here's how your role will strengthen our team.

This position leads the administrative function for the Electrical Service group, providing excellent customer service and a variety of administrative services to assist and support with the effective and efficient operations of the team.

Here's how your role will strengthen our team.

Your responsibilities

Deliver professional, high-quality administrative support and exceptional customer service to internal and external stakeholders

Assist with obtaining, managing, and maintaining specialized clearances and certifications for field personnel

Serve as the primary point of contact for customer service requests received via phone and email.

Create, coordinate, schedule, and dispatch work orders to field technicians in a timely and efficient manner

Coordinate with customers and site contacts to facilitate scheduling, service execution, and work order completion

Monitor service reports and customer documentation to ensure accurate completion and compliance with company requirements

Process and manage work order billing, ensuring accuracy and timely invoicing

Track, expedite, and coordinate material orders to support service operations and timelines

Upload, maintain, and organize service documentation within company systems and databases

Collaborate with Project Managers to coordinate quotation requests, technical requirements, and project-related support

Ensure consistent adherence to established company processes, procedures, and operational standards

Maintain organized filing systems, oversee document control processes, and manage office and operational supply inventories

Your experience and skills3+ years' experience in a similar administrative support/customer service role

Experience with material ordering, tracking, billing, and reporting

Excellent computer skills in MS Office (Word, Outlook, Excel, etc.)Prior experience using service management software or similar software is an asset

Understanding of service operations and life cycle is an asset

Extremely organized work habits, patient, and customer service focused

Superior written and verbal English communication skills

Natural, confident ability and positive attitude

Flexible with the proven ability to multitask in a changing, fast-paced environment

Basic electrical or construction knowledge is an asset

About Houle As BC's leading electrical contractor and systems integrator, we believe in delivering safe, reliable power for the future. From hospitals and universities, to airports, shipping terminals and shopping centres, our electrical and technology professionals proudly provide innovative solutions that create value for our customers every day.

Since 1944, we've been dedicated to our craft, committed to quality workmanship, and building teams that thrive. Driven by purpose and connected through collaboration, our focus on people guides our success in delivering some of the most exciting infrastructure projects in the province.

As a certified Great Place to Work, recognized Best Workplaces for Women, and one of Canada's Best Managed companies, we have been recognized for our efforts in creating a safe and inclusive work environment. Why join our team?

Continuous development is a top priority – Whether you're looking for a corporate career or a career in the field, you are supported with access to tools and training for development and growth.

Continuous development is a top priority – Whether you're looking for a corporate career or a career in the field, you are supported with access to tools and training for development and growth.

Our employee benefits prioritize your financial, physical, and mental well-being – From RRSP matching to health and wellness reimbursements and additional…