Service Coordinator
Job in
Burnaby, BC, Canada
Listing for:
Houle
Full Time
position
Listed on 2026-08-11
Job specializations:
-
Administrative/Clerical
Office Administrator/ Coordinator
Job Description & How to Apply Below
A career that gives you purpose. A company that stands up for you. A team where you can be yourself. Sound too good to be true? This is life believe in empowering communities through local projects that positively impact people's lives. We're a passionate group of people who love collaborating on innovative and challenging projects.
About this role
We are recruiting for a Service Coordinator to join our Service Division in Burnaby. Here's how your role will strengthen our team.
This position leads the administrative function for the Electrical Service group, providing excellent customer service and a variety of administrative services to assist and support with the effective and efficient operations of the team.
Here's how your role will strengthen our team.
Your responsibilities
Deliver professional, high-quality administrative support and exceptional customer service to internal and external stakeholdersAssist with obtaining, managing, and maintaining specialized clearances and certifications for field personnelServe as the primary point of contact for customer service requests received via phone and email.Create, coordinate, schedule, and dispatch work orders to field technicians in a timely and efficient mannerCoordinate with customers and site contacts to facilitate scheduling, service execution, and work order completionMonitor service reports and customer documentation to ensure accurate completion and compliance with company requirementsProcess and manage work order billing, ensuring accuracy and timely invoicingTrack, expedite, and coordinate material orders to support service operations and timelinesUpload, maintain, and organize service documentation within company systems and databasesCollaborate with Project Managers to coordinate quotation requests, technical requirements, and project-related supportEnsure consistent adherence to established company processes, procedures, and operational standardsMaintain organized filing systems, oversee document control processes, and manage office and operational supply inventoriesYour experience and skills
3+ years' experience in a similar administrative support/customer service roleExperience with material ordering, tracking, billing, and reportingExcellent computer skills in MS Office (Word, Outlook, Excel, etc.)Prior experience using service management software or similar software is an assetUnderstanding of service operations and life cycle is an assetExtremely organized work habits, patient, and customer service focusedSuperior written and verbal English communication skillsNatural, confident ability and positive attitudeFlexible with the proven ability to multitask in a changing, fast-paced environmentBasic electrical or construction knowledge is an assetAbout Houle
As BC's leading electrical contractor and systems integrator, we believe in delivering safe, reliable power for the future. From hospitals and universities, to airports, shipping terminals and shopping centres, our electrical and technology professionals proudly provide innovative solutions that create value for our customers every day.
Since 1944, we've been dedicated to our craft, committed to quality workmanship, and building teams that thrive. Driven by purpose and connected through collaboration, our focus on people guides our success in delivering some of the most exciting infrastructure projects in the province.
As a certified Great Place to Work
, recognized Best Workplaces for Women
, and one of Canada's Best Managed companies, we have been recognized for our efforts in creating a safe and inclusive work environment.
Why join our team?
Continuous development is a top priority – Whether you're looking for a corporate career or a career in the field, you are supported with access to tools and training for development and growth.Continuous development is a top priority – Whether you're looking for a corporate career or a career in the field, you are supported with access to tools and training for development and growth.Our employee benefits prioritize your financial, physical, and mental well-being – From RRSP matching to health and wellness reimbursements and additional Houle…
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