Business Analyst II Innovation

Position: Business Analyst II for TELUS Innovation
Elevate business operations at TELUS as a Business Analyst II. Drive vital projects in customer excellence and field solutions, enhancing system efficiency and stakeholder collaboration.
As a Business Analyst II within the TELUS Customer Excellence & Field Solutions team, you will lead strategic initiatives that shape operational transformations. This role demands expertise in project management and business analysis, with a focus on delivering measurable results through process optimization and stakeholder engagement. You will handle project life cycles while collaborating with cross-functional teams to foster innovative solutions.

Key Responsibilities:

• Lead transformational projects across Customer Excellence initiatives

• Manage project life cycles and document business requirements

• Identify process anomalies for continued efficiencies

• Create engaging business case assessments for stakeholders

• Facilitate meetings with internal and external stakeholders
Requirements:

• University degree or equivalent experience

• 2+ years in project management or business analysis

• Strong analytical skills with proven problem-solving capabilities

• Excellent communication and presentation skills

• Familiarity with Salesforce and operational systems
Become a pivotal player in enhancing customer interactions and operational success at TELUS.
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