Specialist, Product & Process

Be part of the evolution of car sharing built for British Columbians. Created by BCAA, Evo Car Share is the next generation of mobility, providing Members with the freedom to explore BC and get from here to there with room for their friends and their gear.

BCAA has been recognized for the last five years as a Top Employer. Joining Evo means joining one of the most trusted organizations in BC. If you want to make a difference and shape the future of BC’s car sharing economy, join our Evo team.

As a Specialist, Product and Process, you will support the Senior Manager, Product and Process to navigate day to day issues, engage and deliver in projects, and investigate on the development of EVO’s products and services. Being a key member of the product department, you bring an enthusiastic and innovative mindset, which will support business objectives towards growth and expansion alongside.

• Exceptional creative thinking and communication skills with a natural ability to establish effective working relationships across all levels of stakeholders.
• You’re dedicated to providing an exceptional customer service experience.
• You can mentor and inspire others to create an engaging work environment and deliver exceptional member experiences.
• You love learning about the evolution of the car sharing space in BC and continuously seek out areas to implement improvements.
• You can translate complex data and metrics and share your insights.
• A fast-paced environment with complex projects, changing priorities and competing deadlines is no problem for you.
• You’re a problem solver. Organized yet flexible, you thrive in a workplace where things may change in an instant.
• You’re able to quickly learn and master operational platforms, CRM systems, and business tools, serving as a subject matter expert and key resource for software-related questions, issues, and process improvements across Evo.

• Foster an engaging work environment by promoting motivation, trust, and integrity, while championing change management and ensuring workplace safety and security.
• Collaborate with Evo Team members and stakeholders to achieve business objectives, participate in team building activities, and contribute to training, onboarding, and staff development initiatives.
• Execute responsibilities and decisions with a member-centric approach, actively seeking opportunities to go the extra mile, and leading troubleshooting efforts for all Evo services to ensure exceptional customer satisfaction.
• Track and prioritize production issues, coordinating communication and identifying escalations.
• Coordinate and execute marketing campaigns, administrative activities, and business configurations supporting Evo products and services, including campaign setup, product configuration updates, operational processes, and related business initiatives.
• Collaborate with the BCAA Mobility Tech team and external vendors to support technical projects, system enhancements, issue resolution, testing activities, and ongoing platform improvements.
• Analyze market competitors, identify new business needs, and propose enhancements to increase departmental efficiencies, while assisting in streamlining workload and automating processes to improve overall productivity alongside.
• Collaborate in defining Business Requirements, creating user stories, and leading User Acceptance Testing (UAT) and product testing under the guidance of the Senior Manager, Product & Process.
• Develop Policy and Procedure tools, conduct general training on car sharing applications, and plan training sessions for system updates, ensuring alignment with team members' needs.
• Contribute to the creation of Standard Operating Procedures (SOPs) and training materials, analyze interdepartmental processes for improvement, and represent the Senior Manager, Product and Process in meetings and projects when required.

• Minimum of 2-4 years of relevant experience in operations, product management, and consulting.
• University Degree in a relevant field (e.g. Business Administration, Product Management, Computer Science).
• Clean BC Driver License Class 7 or better.
• Pr…