Parts Advisor- OpenRoad Honda

Position

Parts Advisor

Full-time

Open Road Honda Burnaby

Parts

• Opportunity to work with a variety of OEM brands including Acura, Audi, BMW, Honda, Jaguar, Land Rover, Lexus, Mazda, Mercedes‑Benz, MINI, Porsche, Rolls‑Royce, Subaru, Toyota, Volkswagen
• Amazing incentives including discounted vehicle purchasing program, boot allowance, employee referral program
• Internal and external training and development opportunities for skill development and growth
• Being part of a collaborative, friendly and progressive work‑culture with an emphasis on transparency, innovation, relationships and empowerment
• Comprehensive extended health and dental plan, tailored around associate wellness
• Recognition and engagement events

• Provide excellent customer service and interact with guests and wholesale customers.
• Be familiar with the process of ordering and arranging parts and setting up delivery as required.
• Maintain minimum levels of parts and supplies through data processing records and visual inspection, initiate purchase requests as appropriate to maintain minimum parts inventory.
• Look up stock numbers and prices in the system.
• Advise customers on the substitution or modification of parts when an exact replacement is not available, and answer any questions or concerns.
• Maintain systemized storage facilities ensuring proper security for parts and tools.
• Maintain a comprehensive record system on parts, tools, issuing accounts, and analysis records for quality control and warranty.
• Take periodic parts‑room inventory and establish minimum supply levels on the basis of operational needs; advise supervisor of obsolete parts for turn‑in.
• Issue parts on the basis of requisitions submitted by technicians.
• Work to improve CSI and general customer satisfaction in accordance with the Open Road philosophy.
• Maintain parts and parts room in a clean and orderly manner.
• Must follow company safety policies and practices and immediately report any and all accidents to a manager or supervisor.
• This position will be expected to perform other duties as assigned by management.
• Open Road reserves the right to modify this job description as business needs require.

• Excellent customer service skills.
• Working knowledge of automotive equipment, parts and accessories, and the ability to operate assigned equipment safely.
• Current knowledge of local sources of supply.
• Knowledge of techniques for receiving, storing, and issuing parts and supplies.
• Ability to maintain records and prepare reports using a computerized equipment maintenance system.
• Ability to work cooperatively with all levels of the organization.
• Ability to communicate with others and to assimilate and understand information in a manner consistent with the essential job functions.
• Ability to make sound decisions in a manner consistent with the essential job functions.
• Valid British Columbia driver’s license.

We are an equal opportunity employer that embraces diversity.