Regional Operations & Business Support Manager

Regional Operations & Business Support Manager Status:
Regular, Full time

Location:

Burnaby, British Columbia Job Description We are looking for an experienced and highly organized Regional Operations & Business Support Manager to join our team. This is a key role supporting regional leadership and branch operations, with responsibility for pricing, inventory, systems, reporting, operations, and continuous improvement.

• Implement and oversee the region's pricing strategy, including customer price matrices, supplier pricing, rebates, and margin opportunities.
• Provide operational and financial support to the VP and regional management team.
• Serve as a subject matter expert in P21, supporting teams with system functionality, reporting, and operational processes.
• Lead and support the regional operations team and oversee the operations of the regional Small Distribution Centre.
• Manage and analyze inventory, including discrepancies, write-downs, physical inventories, SKU creation, costs, supplier returns, and reconciliations.
• Prepare and analyze key business reports, including monthly commission reports, inventory analytics, operational reporting, and business performance reporting.
• Use Power BI and advanced Excel to provide meaningful business insights and support decision-making.
• Support regional and branch planning, freight negotiations, vendor relationships, and cost-management initiatives.
• Review operational expenses, supplier invoices, pricing, and inventory activity for accuracy and identify opportunities to reduce costs.
• Support the eCommerce business, including increasing customer engagement and helping customers navigate the platform.
• Coordinate regional marketing initiatives and support branch merchandising.
• Provide training and support to employees on systems, operational processes, and best practices.
• Support administrative and inside sales teams with procedures, back orders, key accounts, and system-related needs.
• Oversee Health & Safety policies, procedures, and training within the region.
• Coordinate and track employee vacation and time-off requests.
• Promote continuous improvement, professional development, teamwork, and operational excellence.
• Maintain current knowledge through vendor training, educational opportunities, and industry development.
• Conduct all activities in accordance with Company policies, procedures, and core values.

• Minimum five (5) years of industry experience preferable, or a combination of relevant experience and education
• Experience in operations, distribution, supply chain, business administration, or a related field.
• Strong analytical, organizational, and problem-solving skills.
• Advanced Microsoft Excel skills and proficiency with Microsoft Office.
• Experience with Power BI and ERP/CRM systems; P21 experience is an asset.
• Strong understanding of pricing, inventory, purchasing, and financial processes.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and work effectively with leadership and cross-functional teams.
• A proactive, solutions-oriented approach with a strong focus on accuracy, efficiency, and continuous improvement.
• A professional, ethical, and collaborative approach to leadership and business.
• Ability to address problems and opportunities for the company.

What’s in it for you We are a major player, involved in the energy transformation in Canada. Our dynamic work environment promotes autonomy and decision making, and offers great career opportunities. What sets us apart is our:
Annual profit-sharing offered to all in addition to our competitive compensation: rewarding accomplishments is part of our culture. A strong national network offering real opportunities to grow: our people make the difference.

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