Financial Services Representative; BCGEU Heights

Financial Services Representative (BCGEU) - Burnaby Heights (18-Month Contract)

3 days ago Be among the first 25 applicants

We’re Vancity, a member‑owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net‑zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers. If you’re ready to join our team of 2,700 diverse individuals, access competitive rewards and benefits, and be part of a greater movement – apply today!

As a Financial Services Representative you will build relationships by learning more about our members while assisting them with their banking transactions. Demonstrating excellent communication and interpersonal skills, you will be the trusted advisor for members who value the branch experience.

This is a Full‑time, Temporary role based at Burnaby Heights Community Branch (Branch 06) and will report directly to the Assistant Branch Manager.

• Perform member transactions consistent with established standards so that a high level of quality service delivery is achieved
• Identify and assess member/prospect needs to provide appropriate products, services and referrals
• Apply branch service standards, policies, procedures and controls to meet compliance requirements and mitigate risk
• Fully leverage and utilize the technical systems available so that the service experience for the member is efficient and seamless

• A High School Diploma and/or equivalent
• Working experience interacting with people and businesses in a professional capacity with excellent customer service skills

• A problem solver – You have an analytical mind and can multi‑task to come up with solutions
• Tech‑savvy – People often say you’re a quick learner and great with technology & systems
• A great communicator – You find it easy to get to know others and have great conversations
• Ready for a challenge – You have a positive attitude and are able to work in a fast‑paced changing environment

We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.

This role offers a starting salary of $26.35 per hour as per the collective agreement. Base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.

A career at Vancity is more than just a job, you’re joining a tradition of change‑makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

• Living Wage
  
  Employer:
  
  We’re the largest private‑sector Living Wage Employer in Canada and consistently ranked among Canada’s Top Employers.
• Customizable Benefits:
  Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs.
• Generous Vacation:
  New employees start with 3–4 weeks of vacation per year, with additional days earned over time.
• Extra Stat Holidays:
  In addition to BC’s 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness.
• Immediate Health Coverage:
  Health and dental benefits begin on your hire date, with three levels of coverage to choose from.
• Defined Benefit Pension:
  Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone.

Vancity supports an inclusive hiring process for candidates who self‑identify as Indigenous, Black, or Trans. With special permission from…