Assoc., Expérience client

Job Location and Details

Lieu de travail:
New Westminster, Colombie-Britannique, Canada. Horaire: 15.

$22.50 - $28.33 CAD. Salary may vary based on skills and experience.

• Process financial transactions such as deposits, withdrawals, and bill payments according to operating procedures, industry regulations, and TD's Code of Conduct and Ethics.
• Understand and determine customer needs to recommend suited banking solutions while exercising discretion in confidential matters.
• Respond to and resolve customer concerns using standard procedures and escalating non-standard activities as necessary.
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes accurately and on time.
• Connect personally with customers to advise them on banking solutions and processes.
• Help build a positive, diverse and equitable work environment by promoting team effectiveness and participating in personal performance development.
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone updated on routine activity status.
• Deliver quality customer experiences and recommend operational improvements where opportunity exists.

• High School diploma and/or 1+ years of relevant experience. Undergraduate degree or equivalent is an asset.
• Strong administrative, organizational, planning and time management skills to work in a fast‑paced environment.
• Hands‑on knowledge of MS Office (Word, Excel, Outlook) and internet.
• A go‑getter who can exercise initiative and is accurate and detail‑oriented to handle several tasks and changing priorities.
• A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner.