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Job Description & How to Apply Below
About Us
RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.
About The Team
As a global company, our corporate teams support billions of dollars in equipment sales every year.
About the team - Corporate
In joining our corporate services teams, you will be ensuring the business runs smoothly in your respective verticals and supporting the overall business to achieve our core objectives. Every day your work will make a difference in the way we run our business and in the way customers interact with us.
Job Description
The Collections Account Manager is responsible for collecting outstanding balances on various Ritchie Brothers platforms, and monitoring and providing timely and effective resolutions to outstanding accounts.
Responsibilities
Responsible for the early-stage collections on majority commercial and some consumer accounts
Prioritizes collections of accounts within team
Identifies process gaps and recommends solutions for improvements
Problem solves a solution for early defaults and collapses and presents to management
Responsible for reducing the collapse rate
Track and report (excel and qualitative feedback) on work queue results
Controls the negotiation with customers on payment timelines, partial payments, default fees, etc
Responsible for operational issues
Performs other duties as assigned
Qualifications
5 years of collections experience in auto loans, commercial collections, and financial institutions portfolios
Self-motivated individual with initiative and flair for identifying process gaps or opportunities for improvement
Strong communication skills – listening to customers and understanding their situation
Excellent phone etiquette
Strong written communication through email
Excellent questioning and probing skills
Bilingual (French Speaking)
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