Member Services Representative - Queensborough Branch

Member Services Representative – Queensborough Branch

Location:

Queensborough Branch
Job Type: Part Time Regular
Program: myWork (Office)
Starting Salary: $24.05–$25.44

• Enhanced Criminal Record Check
• Credit Check
• Identity Verification
• Employment Verification
• References

On any given shift you will be the face of Coast Capital in the branch, balancing a friendly advice and service approach with the ability to proactively listen and identify opportunities to deepen member relationships. By providing our members with support and financial advice, you help them build a better future together.

• Be the first friendly face our members see, exhibiting Coast Capital values.
• Build connection and act with courage and re‑imagine.
• Build relationships with members and deliver an outstanding experience by meeting their initial needs and proactively identifying future opportunities through money chats and more.
• Educate members on alternate channels (online banking and mobile platforms) to deliver a memorable experience.
• Contribute to team results through listening, spotting opportunities and partnering with team members to best meet members’ financial needs.
• Build a strong understanding of how Coast Capital Savings assists in providing financial well‑being to members.
• Create a positive experience by proactively taking ownership of resolving and preventing member banking issues.
• Be the first line of defense by detecting counterfeit money or illegal transactions.

• Communication – strong verbal English skills and comfortable having sensitive conversations.
• Active Listening – identify the challenge a member may have to work towards a positive outcome.
• Empathy – show respect for whatever situation a member might be in.
• Initiative – take action rather than wait.
• Problem Solving – identify a member problem and work towards a solution.
• Curiosity – lifelong learner who grows their understanding of the financial world.
• Advisory – identify opportunities and suggest Coast Capital products to members by referring them to specialists.
• Adaptability – handle whatever situation comes your way.
• Motivation – self‑motivated, positive and looking to grow a career in customer service and/or banking.
• Integrity – follow documented process and do the right thing, even when no one watches.

We encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who demonstrate a commitment to equity, diversity and inclusion, recognizing that diverse perspectives benefit employees, members and the community.

Coast Capital is committed to providing an accessible recruitment experience. If you are a candidate with a disability and require accommodation(s) during any stage of the recruitment process, please contact us at accessib or 778‑391‑5836.

• Purpose is our North Star guiding advice, experiences, products and community programs.
• Committed to inclusion and engagement, with a culture that is safe for everyone to thrive.
• A career that grows with you, with promotion from within.
• Flexible work options through myWork based on role nature.
• Comprehensive, customizable benefits for you and your family.
• Retirement options including defined contribution, defined benefit pension plan, and RSPs.
• Mortgage and auto financing benefits.
• Real recognition through an online community of kudos and thanks.
• Reputation as an award winning culture and top employer.
• Reinvest 10% back into community – over $90 million invested since 2000.
• Double your impact through volunteer program: $10 for every hour you volunteer to a Canadian charity or non‑profit.