Personal Banking Associate Trainee - Farsi Language Skills Asset

Work Location: Burnaby, British Columbia, Canada

Hours: 37.5

Line of Business: Personal & Commercial Banking

Pay Details: $45,700 - $61,000 CAD

At TD Canada Trust, we are the frontline of TD Bank and help customers with a wide range of financial needs. This role focuses on building and maintaining strong customer relationships, providing guidance on banking solutions, and ensuring a positive customer experience.

As a Personal Banking Associate Trainee you will:

• Engage customers in day‑to‑day advice, service transactions, digital education, and problem resolution related to banking solutions.
• Understand customer needs and guide them to the right contact person for appropriate solutions while exercising good judgment in confidential matters.
• Build customer confidence in emerging digital banking trends by educating them on mobile, ATM, and online banking.
• Support the frontline staff with scheduled cash and non‑cash transactions; resolve critical issues and report non‑standard matters to management.
• Recommend improvements to work practices, branch operations, and processes to enhance customer experience and achieve operational excellence.
• Participate in the timely and accurate completion of business processes and procedures.
• Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics.
• Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development, and sharing industry knowledge to achieve common objectives.

• High School diploma and/or 1+ years of relevant experience.
• Investment Funds Canada (IFC) or equivalent – post‑appointment within 6 months.
• Post‑Secondary or Undergraduate degree (in related field) preferred.
• Proficiency using MS Office (Word, Excel, Outlook), branch software and internet.
• Knowledge of banking solutions and processes to advise customers.
• A self‑starter who works independently in a dynamic work environment through strong administration, organization, planning and time management skills.
• A dynamic, diligent, and effective influencer with a can‑do attitude to exercise initiative and handle several tasks and changing priorities.
• A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous, and effective manner.

This opportunity includes a mobility clause that requires a candidate to be mobile within the Assigned District. Upon completion of the training program, you will be assigned to a position compatible with your training, which may involve transfer and geographic relocation within your assigned region.

Farsi Language Skills Considered an Asset.