Fraud Investigator at Wealthsimple

Become a key player in client security at Wealthsimple as a Fraud Investigator. Specialize in Account Takeover and Identity Fraud while ensuring the safety of our platform.

At Wealthsimple, we're looking for detail-oriented Fraud Investigators to enhance our Security & Risk team.

Your role will involve investigating fraud cases, securing compromised accounts, and guiding clients through recovery processes. Strong empathy and effective communication are essential as you manage multiple cases and share insights on new trends.

Key Responsibilities:

• Investigate suspected Account Takeover and Identity fraud cases

• Secure and remediate compromised accounts promptly

• Guide clients through the recovery process with clarity

• Manage multiple investigations while meeting case-closure SLAs

• Participate in calibration sessions to share findings and trends

Requirements:

• Minimum 1 year of direct fraud experience

• Understanding of fraud management frameworks in financial services

• Ability to analyze and organize datasets effectively

• Strong written and verbal communication skills

In this fast-paced environment, utilize your analytical skills and empathy to protect clients at Wealthsimple.
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