Front Desk Supervisor

AtAccent Inns We Really Give A Duck

We give aduck about our employees, our guests, our communities…and we give a rubber duckin every Accent Inns room. Now we are looking for a Front Desk Supervisor to join our flock in Burnaby
.

Working at Accent Inns is different than working anywhere else, and we don’t just saythat. We’re a family-owned, BC-based hospitality company that LEADS WITH LOVEand our number one metric as a company is the happiness of our staff, who wecall our Fam-Jam.

Key to our success is living by our four Core Values everyday:

• Be Real
• Have Fun
• Make Everything Better
• Have Each Other’s Backs

Here wewant our Fam-Jam to feel well taken care of by us and by one another. That’swho we are!

• Free nights at any of our hotels + discounts for friends & family
• Giftcards for achieving targets
• Employee purchase program so you can get sweet deals on everything from electronics tolinens
• Liveyour Best Life fund (we'll help pay for courses that'll make your life better,whether or not they're related to your role with us)

And these are just a few!

You will be passionate about creating an exceptional employee and guest experience. To makesure this happens every time you will lead, train, direct, coach and motivate the Front Desk team, scheduling and organizing all their activities. What youdo is imperative to the smooth and successful operation of Accent Inns and youtake pride in that.

• Createand inspire the team through a vision that is centered around creating anawesome guest experience at every touchpoint
• Resolve guest complaints and review all guest feedback, making changes as needed toensure a high standard of guest service. Proactively responding to all guest feedback (in-house and post-stay, guest reviews etc)
• Prepare weekly scheduling for front desk team. Assist management in overseeing &monitoring labour, payroll and scheduling and adapt based on fluctuating business needs
• Build employee engagement through education and active promotion of our values and purpose, company benefits and employee programs. Align recognition to performance and contribution, and act as a culture champion for your property

• Proficient in Guest Services (1-3 years experience)
• Proven leadership potential
• Post-secondary education in Hospitality is an asset, but not necessary
• Customer service/hotel/ hospitality/supervisory experience is an asset
• Leadership,integrity, and effective coaching skills
• Exceptional organization and coordination skills
• Impeccable eye for detail
• Firstaid an asset

Our Commitment to Diversity & Inclusion - We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We endeavor to ensure marginalized groups are represented:
Black, Indigenous, people of colour, and LBGTQ2S+ communities.