Job Description & How to Apply Below
We give aduck about our employees, our guests, our communities…and we give a rubber duckin every Accent Inns room. Now we are looking for a Front Desk Supervisor to join our flock in Burnaby .
Working at Accent Inns is different than working anywhere else, and we don’t just saythat. We’re a family-owned, BC-based hospitality company that LEADS WITH LOVEand our number one metric as a company is the happiness of our staff, who wecall our Fam-Jam.
Key to our success is living by our four Core Values everyday:
Be Real
Have Fun
Make Everything Better
Have Each Other’s Backs
Here wewant our Fam-Jam to feel well taken care of by us and by one another. That’swho we are!
Benefits & Work Perks
Free nights at any of our hotels + discounts for friends & family
Giftcards for achieving targets
Employee purchase program so you can get sweet deals on everything from electronics tolinens
Liveyour Best Life fund (we'll help pay for courses that'll make your life better,whether or not they're related to your role with us)
And these are just a few!
What the Role is Quacked Up to Be
You will be passionate about creating an exceptional employee and guest experience. To makesure this happens every time you will lead, train, direct, coach and motivate the Front Desk team, scheduling and organizing all their activities. What youdo is imperative to the smooth and successful operation of Accent Inns and youtake pride in that.
Responsibilities
Createand inspire the team through a vision that is centered around creating anawesome guest experience at every touchpoint
Resolve guest complaints and review all guest feedback, making changes as needed toensure a high standard of guest service. Proactively responding to all guest feedback (in-house and post-stay, guest reviews etc)
Prepareweekly scheduling for front desk team. Assist management in overseeing &monitoring labour, payroll and scheduling and adapt based on fluctuating business needs
Build employee engagement through education and active promotion of our values and purpose, company benefits and employee programs. Align recognition to performance and contribution, and act as a culture champion for your property
What You Need
Proficient in Guest Services (1-3 years experience)
Proven leadership potential
Post-secondary education in Hospitality is an asset, but not necessary
Customer service/hotel/ hospitality/supervisory experience is an asset
Leadership,integrity, and effective coaching skills
Exceptional organization and coordination skills
Impeccable eye for detail
Firstaid an asset
Our Commitment to Diversity & Inclusion - We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We endeavor to ensure marginalized groups are represented:
Black, Indigenous, people of colour, and LBGTQ2S+ communities.
#J-18808-Ljbffr
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×