Catering Services Manager

Reporting to the Director of Suites + Catering Hospitality, The Catering Hospitality Services Manager is a leadership position which manages all aspects of catering solutions and special events at the location. This position will lead the Catering team to execute events or catering delivery requests from introductions to final payment in line with customer expectations and service standards. The scope of this role oversees all aspects of internal and external client events which take place both event & non-event days, assists with game day planning for Brookstreet Lounge & Ice Level Bar, all Team related services for both NHL & PWHL teams, as well as backstage catering operations for concerts and other events as required.

• This role requires flexible availability for early mornings, evenings, weekends and holidays based on event requirements
• Develop and complete catering solutions to meet customers’ needs
• Develop and maintain effective client and customer rapport
• Deliver consistent quality in planning and carrying out events
• Facilitate the delivery of prepared food and set up of events crafted from banquet event order
• Assist clients in planning special events and providing creative solutions to clients' needs
• Train and lead catering employees to ensure catering and event standards are followed ensuring quality in final presentation
• Create & distribute completed Banquet Event Orders to team and provide quality assurance that all requests are met prior to event
• Responsible for delivering on F&B and labor targets
• Responsible for execution of catering events of varied size and scope including staffing and management
• Produce, monitor and track effective revenue forecasting as per timelines, and communicate forecasts to the Director of Suites + Catering Hospitality and Unit Controller
• Ensure accurate reporting of all catering related revenue, expenses, inventory and receivables within required timelines
• Plan, Forecast, Schedule and budget based on required service needs
• Recruit, train, schedule and develop team members
• Ensure compliance with all food, occupational, and environmental safety policies
• Works with management team to recognize great performance and handle corrective action where required
• Actively and consistently coaches and develops the Catering team, utilizing their team strengths and helping improve within the scope of their roles
• Ensures each area has created and implemented the required operating procedures, checklists, schedules, payroll and other control measures and consistently follows up to confirm compliance.
• Assist with catering menu development and implementation in coordination with the Director Suites + Catering Hospitality and the Executive Chef

Responsible for completing on-line training modules as required and ensuring all F&B employees do the same. Training Includes, but not limited too;

• Aramark Business Conduct Policy
• Aramark SAFE Commitment
• Accessibility for Ontarians with Disabilities (AODA)
• AODA, the integrated Accessibility Standards
• Advanced Food Safety Training
• Back and Lifting Safety Training
• Occupational Safety Training
• Workplace Hazardous Materials Information System (WHMIS)
• Violence and Harassment in the Workplace
• AGCO Alcohol Policy

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

• Minimum of 5 years of management experience in a high volume events, hospitality and catering preferred
• Requires a bachelor's degree or equivalent experience
• Previous experience within Aramark is an asset
• Available to work event-based hours
• Advanced computer skills,…