Senior Labour and Employee Relations Advisor

Job Overview

Senior Labour and Employee Relations Advisor – permanent position in the Human Resources team at Pacific Blue Cross (PBC) in Burnaby, BC. The role supports business leaders in delivering people strategies within a complex, unionized environment and participates in the organization’s pay‑for‑performance program.

• Provide coaching, guidance, and training to managers on employee and labour relations issues, HR policies, performance management, attendance, grievance and dispute resolution, progressive discipline, organisational changes, and collective agreement administration.
• Assess employee pain points, develop solutions in consultation with managers, and review trends to recommend actions that enhance employee engagement.
• Conduct investigations on employee relations matters such as discipline, work performance, attendance, bullying, harassment, and coordinate corrective behaviour.
• Create employee communications and letters related to collective agreement administration.
• Ensure employee adherence and compliance with policies and programmes related to Labour Relations strategy, collective agreement, labour codes, and recommend changes.
• Support management through grievance and arbitration processes at all stages.
• Track and report metrics on performance, absenteeism, and other labour relations matters, providing recommendations.
• Review employee complaints and ensure timely, accurate documentation.

• Bachelor’s degree (or equivalent) in Business with a major in Human Resources or equivalent discipline.
• 5–8 years of experience in a Labour Relations capacity, advising managers on all employee relations matters in a unionised environment including performance management, discipline processes, grievance management, conflict resolution, and terminations.
• Extensive knowledge of labour relations and related employment legislation and practice.
• Preferred:
  Chartered Professional in Human Resources (CPHR) designation or equivalent.

• Flexible working hours: 7.5 hours per day, Monday to Friday (37.5 hours per week).
• Paid vacation starts at 4 weeks per year, increasing with years of service.
• Hybrid work environment: combination of office and home days.
• Generous benefits, including extended health, dental, and life insurance; benefit premiums may be 100% paid by PBC.
• PBC contributes 8% of base salary to a Defined Contribution pension plan with no employee contribution required.
• Retiree Benefits plan available for employees with at least 10 years of service and age 55.
• Onsite gym, cafeteria, and 24/7 access to virtual doctors and counsellors via Employee Family Assistance Program.

Pacific Blue Cross is an equal‑opportunity employer. We are an Indigenous Works employer of choice, an Insurance Business Canada Diversity, Equity, and Inclusion award winner, one of Canada’s Greenest employers, a Canadian Centre for Diversity and Inclusion (CCDI) employer partner, and a Pride at Work partner. We strive to create a workplace where everyone feels valued and empowered to participate and contribute regardless of race, ethnicity, gender, sexual orientation, religion, ability, education level, parental status, or socioeconomic status.

To request an accommodation in completing this job application, testing, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to  These accommodation requests will be reviewed confidentially and, on a case‑by‑case basis by Human Resources.