HR Operations & Admin Senior Analyst

HR Operations & Admin Senior Analyst – Burnaby, British Columbia

• Assist with New Employee Orientations & ensure complete personnel files, including signing all legal documents.
• Perform HR-related activities on HRIS tools (SAP/Success Factors), primarily pertaining to the employee life cycle (Hire to Retire).
• Assist with document audits, including urgent requests to scan, send or upload documentation for internal/external audits or per legal/HR Business Partner requirements.
• Handle Tier One general inquiries such as policy content, basic leave questions, and employee requests to update documents such as life insurance and other transactional requests.
• Process various HR transactions as per the established SOP.
• Manage calls from employees & other HR staff – proficient in English verbal communication.
• Respond to email inquiries and assigned tickets – proficient in writing skills.
• Perform tasks within the established turnaround time and multitask on a day-to-day basis.
• Remain open to new business process changes and adaptability for new systems/technology.
• Enter and maintain data in HCM modules.

• Knowledge and understanding of HR processes, programs and policies.
• High level of accuracy and attention to detail.
• Knowledge of Canadian employment legislation.
• Proficient organizational skills.
• Ability to work independently, as well as on a team.
• Preferred previous experience with filing and inventories.
• Solid communication and interpersonal skills with proven experience handling confidential information with utmost confidentiality, tact, and diplomacy.
• Intermediate level proficiency in MS Office (Word, Excel, Outlook, PowerPoint, SharePoint).

• Union based experience.
• Certification/Diploma in HR.
• Knowledge and understanding of HR processes, programs and policies.

• Provides first-level onsite support in response to basic and recurring customer questions through email or phone.
• Performs employee data entry into HR core systems.
• Coordinates new hire information into systems and updates employee change-of-status.
• Audits and corrects system employee data issues.
• Assists more senior level team members by researching questions.
• Prepares standard weekly/monthly reports for the organization.
• Escalates more complex issues to senior level team members or leadership.

• Combination of experience and related education in Human Resources, Labour Relations, or a related field.

Salary range for this role in BC is $50,000–55,000 depending on skills and experience.

NTT DATA Services is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.