HR Consultant - Employee & Labour Relations

For over 50 years, Life Labs has been Canada's leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.

We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratory tests come through Life Labs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.

We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At Life Labs, you can make a meaningful impact on Canadians’ lives every day.

Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada's Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, Life Labs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve.

We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.

These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.

Job Title: Human Resources Consultant, Employee and Labour Relations

Reports to: Manager, Employee/Labour Relations & HR Consulting

Reporting to the Manager, Employee/Labour Relations & HR Consulting, the consultant serves as a trusted advisor to people managers, providing guidance on employee and labour relations matters. This role supports the resolution of workplace issues, ensures compliance with employment legislation, collective agreements and promotes a positive and inclusive work environment. The consultant works collaboratively with HR and business leaders to manage complex employee relations cases and drive organizational effectiveness.

• Ensure leaders have the support and tools to successfully resolve employee issues (e.g., performance management, absenteeism, HR policy reinforcement, interventions to support positive work environments and culture, conflict resolution and investigations).
• Support the handling of employee and labour relations issues, including grievances.
• Participate in the implementation of organizational change initiatives and cross-functional teams.
• Implement process improvement techniques to ensure efficiency, quality and productivity with continuous feedback loops across the HR operating model.

• Conduct and manage investigations of HR-related complaints and concerns, assessing the severity, involving appropriate individuals and facilitating appropriate action.
• Gather facts and evidence to complete a thorough investigation by researching records and other relevant files, gathering and preserving documentary evidence and obtaining witness statements.
• Identify witnesses, plan interviews and conduct interviews of witnesses.
• Collect and objectively analyze all evidence.
• Write complete and detailed investigative reports that comply with all legal requirements and provide stakeholders with the necessary information to make decisions.
• Consult with the HRBP team and ER/LR COE to discuss areas of risk and potential resolution, and/or to identify trends.
• Plan and deliver effective communication of findings to stakeholders as required and influence positive outcomes.

• Participate in the development of key metrics and performance indicators to measure effectiveness of initiatives and programs.
• Develop tracking and reporting for cases to update key stakeholders.
• Analyze insights and analytics to provide recommended changes to programs and policies and partner with ER/LR COE and/or appropriate HR stakeholder on implementation plans.

• In partnership with the ER/LR COE and HRBP teams identify needs for awareness, education and training on employee relations topics.
• Partner with the Talent, Leadership and Learning team to design training programs and deliver coaching and training to HR and People Leaders on a range of labour and employee relations programs, initiatives and practices.

• Minimum of 5 years experience as an HR Consultant or similar role in the regions they will support, with…