Workforce Services Strategic Manager E-Comm

Become a leader in workforce transformation with E-Comm 9-1-1 as a Strategic Manager in Workforce Services. Shape innovative solutions for emergency communications while advancing your career in British Columbia.

E-Comm is looking for a Manager to drive strategic evolution in workforce planning and management. In this role, you'll strengthen workforce capabilities and work collaboratively to enhance service delivery and financial outcomes. Bring your expertise in forecasting, capacity planning, and workforce analytics to implement progressive changes in an agile environment.

Key Responsibilities:

• Develop strategic workforce management practices

• Oversee staffing and capacity planning across operations

• Provide data-driven insights for decision making

• Partner with leaders to resolve workforce challenges

• Drive continuous improvement in management processes

Requirements:

• Bachelor's degree in a relevant field

• 5+ years of workforce management experience

• Expertise in analytics and scheduling optimization

• Hands-on experience with NICE IEX essential

• Proven change leadership and stakeholder influence

Utilize your workforce management skills to enhance employee engagement and service excellence at E-Comm in British Columbia.
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