Job Description & How to Apply Below
The Manager, Bookstore & Document Solutions leads an exciting, newly integrated business unit at a pivotal moment. This role oversees the full operations of SFU's Bookstore/Spirit Shop and Document Solutions — retail merchandise, course materials, and print production — across Burnaby, Surrey, and Vancouver campuses and online. The incoming Manager will step into a unit actively evolving: a systems review is underway to sharpen efficiency and customer experience within Document Solutions, a new digital course material delivery solution is being developed, and the retail assortment is being refocused based on community feedback.
This is a genuine opportunity to shape how these services are delivered for years to come, leading a skilled, dedicated team and partnering with university stakeholders to drive both service excellence and financial performance.
Qualifications
Five years of progressively responsible management experience in retail operations, print production, campus services, or a related environment in post-secondary or public sector settings, or an equivalent combination of education, training, and experience. (Include bachelor’s degree in Business Administration, Commerce, Retail Management, or a related discipline.)
Excellent knowledge of retail operations and management, including merchandise procurement, inventory management, pricing, and e-commerce.
Excellent knowledge of print production operations, including pre-press processes, digital printing technologies, and web-to-print workflow management systems.
Advanced leadership and people management skills, including the ability to supervise, coach, develop, and hold accountable a diverse, multi-disciplinary team across multiple locations.
Advanced financial analysis and budget management skills, including experience with pricing models, margin management, and cost optimization.
Ability to lead and manage integrated, multi-unit operations across multiple physical locations and online channels, adapting to changing priorities and leading teams through change effectively.
What We Offer
4 weeks’ vacation (prorated for the first year)
* Hybrid-work program for eligible positions
Employer paid defined benefit pension plan
On-campus tuition waiver for employees and their immediate family members
* Off-campus tuition reimbursements and professional development funds
* And more! (view benefits brochure)
* Prorated for part-time employees
SFU is an equity employer and strongly encourages applications from all qualified individuals including women, Indigenous Peoples, visible minorities, people of all sexual orientations and gender identities, persons with disabilities, and others who may contribute to the further diversification of the university.
We are committed to ensuring that the application and interview process is accessible to all applicants. If you require any assistance or accommodations, please contact
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